OMB Control Number 1505-0231
The Bureau of Engraving and Printing (BEP) is interested in obtaining feedback from individuals who have recently requested and received a currency reader through the U.S. Currency Reader Program.
This Voice of the Customer survey is an important element of the U.S. Currency Reader Program and the BEP’s overall meaningful access initiative. It will help us to gauge and better understand the current satisfaction levels with respect to the use of the currency reader issued to you to assist in your denominating U.S. currency. The information obtained will provide critical input, enabling the BEP to evaluate the program and identify opportunities for improvement. Results will also be used to measure program progress and relative level of success.
This survey will capture an your general behavior associated with denominating U.S. currency at home and at point of purchase and your assessment of the currency reader device you received through the U.S. Currency Reader Program.
We appreciate your participation in providing input for the BEP to use in evaluating the U.S. Currency Reader Program. Please be open and candid with your response when completing the survey. All responses will be treated as Non Public information, and survey outputs will only be displayed as numeric charts and graphs, and a summary of comments. This information will, however, be subject to the Freedom of Information Act. Participation is completely voluntary. The Federal Government may not conduct or sponsor, and the public is not required to respond to, a collection of information that does not display an OMB control number indicating clearance under the Paperwork Reduction Act. The OMB control number for this collection is 1505-0231.
How long have you had the currency reader device you received through the U.S. Currency Reader Program?
☐ Less than 1 month ☐ 1 to 2 months ☐ 3 to 4 months ☐ More than 4 months
What was your primary method to denominate currency at home before getting the currency reader from the U.S. Currency Reader Program?
☐ Used previous currency reader ☐ Used magnification device ☐ Used mobile app ☐ Asked help of sighted individual ☐ Other
If you have answered Other, please explain:
Click here to enter text.
What was your primary method to denominate currency at point of sale before getting the reader from the U.S. Currency Reader Program?
☐ Used previous currency reader ☐ Used magnification device ☐ Used mobile app
☐ Ask help of sighted individual ☐ I do not denominate at point of sale ☐ Other
If you have answered Other, please explain:
Click here to enter text.
What is your primary method to denominate currency at home since getting the reader from the U.S. Currency Reader Program?
☐ New currency reader ☐ Previous currency reader ☐ Magnification device
☐ Mobile app ☐ Ask help of sighted individual ☐ Other
If you have answered Other, please explain:
Click here to enter text.
What is your primary method to denominate currency at point of sale since getting the reader from the U.S. Currency Reader Program?
☐ New currency reader ☐ previous currency reader ☐ Magnification device ☐ Mobile app
☐ Ask help of sighted individual ☐ I do not denominate at point of sale ☐ Other
If you have answered Other, please explain:
Click here to enter text.
Besides the currency reader you received from the U.S. Currency Reader Program, what other devices do you currently use for denominating U.S. currency? (Select all that apply)
☐ Previous currency reader ☐ Magnification device ☐ Mobile app ☐Ask help from sighted individual ☐ Other
If you have answered Other, please explain:
Click here to enter text.
How often do you use cash versus electronic payment types (i.e. debit card, credit card) for point of sale transactions?
☐ Use cash almost exclusively ☐ Use cash more than half the time ☐ Use both types equally ☐ Use electronic payment more than half the time ☐ Use electronic payment almost exclusively
How often do you use the currency reader you received from the U.S. Currency Reader Program?
☐ Several times a day ☐ Daily ☐ Several times a week ☐ Weekly ☐ Several times a month ☐ Monthly
How easy is it to use the currency reader you received from the U.S. Currency Reader program?
☐ Very easy to use ☐ Somewhat easy to use ☐ Somewhat Difficult to use ☐ Very difficult to use
If you have answered Somewhat or Very difficult to use, please explain:
Click here to enter text.
10. How convenient is it to use the currency reader you received from the U.S. Currency
Reader program?
☐ Very convenient to use ☐ Somewhat convenient to use ☐ Somewhat inconvenient to use ☐ Very inconvenient to use
If you have answered Somewhat or Very inconvenient to use, please explain:
Click here to enter text.
11. How useful to you is the currency reader you received from the U.S. Currency Reader
program?
☐ Very useful ☐ Somewhat useful ☐ Not very useful ☐ Not at all useful
If you have answered Not very or Not at all useful, please explain:
Click here to enter text.
12. How successfully does the currency reader you received from the U.S. Currency Reader
Program successfully meet your needs in denominating U.S. currency?
☐ Very successfully ☐ Somewhat successfully ☐ Not very successfully ☐ Not at all
Successfully
If you have answered Not very or Not at all useful, please explain:
Click here to enter text.
13. How would you improve the currency reader and/or the U.S. Currency Reader Program?
Click here to enter text.
Demographic Questions:
1. What is your age?
☐ 20 or under ☐ 21 - 40 ☐ 41 - 60 ☐ 61 - 80 ☐ 81 or older
2. What is your gender?
☐ Female ☐ Male
3. How would you describe your vision impairment?
☐ Blind ☐ Legally blind
4. Which of the following best describes the area you live in?
☐ Urban ☐ Suburban ☐ Rural
5. What is your current employment status?
☐ Employed/Self-employed ☐ Out of work ☐ Unable to work ☐ Homemaker/Student
☐ Retired
6. What is your current household income?
☐ Under $10,000 ☐ $10,000 - $29,999 ☐ $30,000 – 59,999 ☐ $60,000 - $89,999
☐ $90,000 – $150,000 ☐ Over $150,000
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| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Holt Mark |
| File Modified | 0000-00-00 |
| File Created | 2021-01-27 |