60-Day FRN (2900-0744)

60-Day FRN (2900-0744).pdf

VBA Call Center Satisfaction Survey

60-Day FRN (2900-0744)

OMB: 2900-0744

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Federal Register / Vol. 79, No. 133 / Friday, July 11, 2014 / Notices
miles of rail line owned by Norfolk
Southern Railway Company between
specified points in North Carolina.
The transaction may be consummated
on or after July 25, 2014, the effective
date of the exemption (30 days after the
notice of exemption was filed).
Watco is a Kansas corporation that
currently controls, indirectly, one Class
II rail carrier, operating in two states,
and 28 Class III rail carriers, operating
in 19 states. For a complete list of these
rail carriers, and the states in which
they operate, see Watco’s notice of
exemption filed on June 25, 2014. The
notice is available on the Board’s Web
site at ‘‘WWW.STB.DOT.GOV.’’
Watco represents that: (1) The rail
lines to be operated by BLU do not
connect with any of the rail lines
operated by the carriers in the Watco
corporate family; (2) the continuance in
control is not a part of a series of
anticipated transactions that would
result in such a connection; and (3) the
transaction does not involve a Class I
carrier. Therefore, the transaction is
exempt from the prior approval
requirements of 49 U.S.C. § 11323. See
49 CFR 1180.2(d)(2).
Watco states that the purpose of the
transaction is to reduce overhead
expenses, coordinate billing,
maintenance, mechanical, and
personnel policies and practices of its
rail carrier subsidiaries and thereby
improve the overall efficiency of rail
service provided by the railroads in the
Watco corporate family.
Under 49 U.S.C. 10502(g), the Board
may not use its exemption authority to
relieve a rail carrier of its statutory
obligation to protect the interests of its
employees. Because the transaction
involves the control of one Class II and
one or more Class III rail carriers, the
transaction is subject to the labor
protection requirements of 49 U.S.C.
11326(b) and Wisconsin Central Ltd.—
Acquisition Exemption—Lines of Union
Pacific Railroad, 2 S.T.B. 218 (1997).
If the verified notice contains false or
misleading information, the exemption
is void ab initio. Petitions to revoke the
exemption under 49 U.S.C. 10502(d)
may be filed at any time. The filing of
a petition to revoke will not
automatically stay the effectiveness of
the exemption. Petitions for stay must
be filed by July 18, 2014 (at least seven
days before the exemption becomes
effective).
An original and 10 copies of all
pleadings, referring to Docket No. FD
35821, must be filed with the Surface
Transportation Board, 395 E Street SW.,
Washington, DC 20423–0001. In

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addition, a copy of each pleading must
be served on Karl Morell, Ball Janik
LLP, 655 Fifteenth Street NW., Suite
225, Washington, DC 20005.
Board decisions and notices are
available on our Web site at
‘‘WWW.STB.DOT.GOV.’’
Decided: July 8, 2014.
By the Board, Rachel D. Campbell,
Director, Office of Proceedings.
Raina S. White,
Clearance Clerk.
[FR Doc. 2014–16277 Filed 7–10–14; 8:45 am]
BILLING CODE 4915–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0744]

Proposed Information Collection (Call
Center Satisfaction Survey): Comment
Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
revision of a currently approved
collection, and allow 60 days for public
comment in response to the notice. This
notice solicits comments for information
needed from Veterans regarding their
recent experience in contacting VA call
centers.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before September 9,
2014.
SUMMARY:

Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420 or email:
[email protected]. Please refer to
‘‘OMB Control No. 2900–0744’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.

ADDRESSES:

PO 00000

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FOR FURTHER INFORMATION CONTACT:

Nancy J. Kessinger at (202) 632–8924 or
FAX (202) 632–8925.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Public Law 104–13; 44
U.S.C. 3501–3521), Federal agencies
must obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: VBA Call Center Satisfaction
Survey.
OMB Control Number: 2900–0744.
Type of Review: Revision of a
currently approved collection.
Abstract: VBA maintains a
commitment to improve the overall
quality of service for Veterans. Feedback
from Veterans regarding their recent
experience to the VA call centers will
provide VBA with three key benefits to:
(1) Identify what is most important to
Veterans; (2) determine what to do to
improve the call center experience; and
(3) serve to guide training and/or
operational activities aimed at
enhancing the quality of service
provided to Veterans and active duty
personnel.
Affected Public: Individuals or
households.
Estimated Annual Burden: 3,600
hours.
Estimated Average Burden Per
Respondent: 6 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
36,000.
Dated: July 7, 2014.
By direction of the Secretary.
Crystal Rennie,
Department Clearance Officer, U. S.
Department of Veterans Affairs.
[FR Doc. 2014–16160 Filed 7–10–14; 8:45 am]
BILLING CODE 8320–01–P

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