Justification

SAMHSA Customer Feedback Survey OMB Request Attachment REVISED 5.28.15.doc

Voluntary Customer Satisfaction Surveys to Implement Executive Order 12862 in the Substance Abuse and Mental Health Services Administration (SAMHSA)

Justification

OMB: 0930-0197

Document [doc]
Download: doc | pdf


Attachment 1: SAMHSA Customer Feedback Survey


OMB No. 0930-0197

Expiration Date: 01/31/17



Public Burden Statement: An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.  The OMB control number for this project is 0930-0197.  Public reporting burden for this collection of information is estimated to average 5 minutes per respondent, per year, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.  Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to SAMHSA Reports Clearance Officer, 1 Choke Cherry Road, Room 2-1057, Rockville, Maryland, 20857.


Item

Question

Notes

1

Please select the category that includes your age.

  • 17 years and under [Exit survey if selected]

  • 18 – 24 years

  • 25 – 34 years

  • 35 – 44 years

  • 45 – 54 years

  • 55 – 64 years

  • 65 – 74 years

  • 75 years and over

  • Prefer not to respond

2

Is your primary interest in behavioral health topics?

  • Professional

  • Personal

3

Are you….

  • Female

  • Male

  • Prefer not to respond

4

How do you describe your ethnicity?

  • Hispanic

  • Non-Hispanic

  • Prefer not to respond

5

How do you describe your race?

[Select all that apply]

  • African American or Black

  • Alaska Native

  • American Indian

  • Asian or Asian American

  • Pacific Islander

  • White or Caucasian

  • Prefer not to respond

6

What state do you live in?

  • [List of U.S. States]

  • Prefer not to respond

7

Are you living in a:

  • Rural area

  • Urban area

  • Don’t know

  • Prefer not to respond

8

Which of the following best describes the highest level of education you have completed?

  • Current high school student

  • Did not complete high school

  • High school graduate

  • Some college/vocational school

  • College graduate

  • Some postgraduate school

  • Graduate/professional degree

[Dropdown (multi-select)]:

  • Master’s degree:

    • M.A.

    • M.B.A.

    • M.Ed.

    • M.H.S.

    • M.P.H.

    • M.S.

    • M.S.W.

    • Other master’s degree; please specify: _____

  • Doctorate degree:

    • D.C.

    • D.D.S.

    • D.M.D.

    • D.O.; please specify specialty:____

    • D.P.M.

    • Ed.D.

    • J.D.

    • M.D.; please specify specialty:____

    • N.D. or N.M.D.

    • Ph.D.; please specify specialty:____

    • Pharm.D.

    • Psy.D.

    • Sc.D.

    • Other doctoral degree; please specify: _____

  • Other professional degree:

    • A.T.C.

    • L.Ac.

    • N.P.

    • O.T.

    • P.A.

    • P.T.

    • R.N.

    • Other professional degree; please specify: _____

  • Other; please specify: _____

  • Prefer not to respond

9

In what state did you earn your highest degree?

  • [List of U.S. States]

  • I completed my degree outside the U.S.; please specify: _____

  • Prefer not to respond

10

How did you first hear about SAMHSA?

  • As a student at college/university

  • Colleague

  • Conference/workshop

  • Email from SAMHSA

  • Family/friend

  • Online advertisement (e.g., Google ad, Facebook ad)

  • Professional meeting

  • Professional organization

  • Search engine

  • Social media (e.g., Facebook, Twitter, Instagram, LinkedIn, blog); please specify: _____

  • Other; please specify: _____

  • Prefer not to respond

11

How likely are you to recommend SAMHSA’s services to a friend or colleague?

  • Extremely likely

  • Likely

  • Neutral

  • Unlikely

  • Not at all likely

  • Prefer not to respond

12

What formats do you prefer for publications and materials to support your work?

[Select all that apply]

  • Ebooks (e.g., Epub, Kindle, etc.)

  • HTML (e.g., web browser)

  • Portable document format (e.g., PDF)

  • Print

  • Mobile apps

  • Other; please specify: _____

  • Prefer not to respond

13

Do you use mobile devices, such as a smartphone or tablet, to provide care to your clients/patients (e.g., at the bedside)?

  • Yes

  • No

  • I would if I had a device

  • Prefer not to respond

14

What best describes your organization type?

  • Behavioral health treatment facility

  • Community health center

  • Criminal justice/courts

  • For-profit organization/company

  • Government office

  • Health department

  • Health insurer

  • Human resources/employee assistance program

  • Military/veterans group

  • Nonprofit/community-based organization/coalition

  • Other health care facility (e.g., primary care, hospital, private medical practice)

  • Rehabilitation facility/program

  • School/university

  • Other; please specify: _____

  • Prefer not to respond

15

How do you generally search for information related to work?

[Select all that apply]

  • Colleagues

  • Conferences/workshops

  • Professional journals and publications

  • Professional organizations

  • Search engines

  • Continuing medical education providers

  • Other; please specify: _____

  • Prefer not to respond

16

Based on your response to the previous question, please name the top:


  • Organizations

  • Websites

  • Conferences and workshops

  • Professional journals and publications

  • Other.


[Open-ended – each category will have separate text boxes for providing responses.]

17

In your own words, please describe how SAMHSA could help support your work.

[Open-ended]




3


File Typeapplication/msword
File TitleSAMHSA Customer Satisfaction Survey Proposal
AuthorJennifer.D.Dewey
Last Modified ByStephanie Adams
File Modified2015-05-28
File Created2015-05-28

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