Employment and Training Webinar Technical Assistance Customer Feedback Survey

Survey 2: sent to all registrants 45 days after the live event

[Please note that these surveys will be completed using the Survey Monkey online survey tool.]

Last month, you attended or viewed the Workforce3One webinar: (insert title). To help us determine the value of our online training events, we want to ask a few questions about the actions you took about the topic following the event.

Please note that this survey is being administered by SurveyMonkey.com and ETA cannot guarantee the protection of survey responses, so we ask that you not include sensitive personal information in your responses.

Paperwork Reduction Act (OMB Control Number 1225-0088, Expires XX/XX/XXXX.)

According to the Paperwork Reduction Act of 1995, persons are not required to respond to a collection of information unless it displays a valid control number. Public reporting burden for this collection of information is estimated to average 3 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Completion of this survey is completely voluntary, and information collected will be kept private to the extent permitted by law and used for program evaluation purposes only. Thank you for your participation.

1. I viewed this webinar

a. [ ] Live

b. [ ] From the archive

Rate the next question on this scale:

1 Strongly Disagree      2 Disagree        3 Neither Agree nor Disagree  4 Agree              5 Strongly Agree

2.    The information was useful to my work.

3.    Which of the following describes what you did with the information or action steps presented in the webinar? (Check all that apply)

□   Applied the information or action step(s) recommended in the webinar.

□   Relayed the information to others (frontline staff/grantees/etc.).

□   Researched additional information related to the topic.

□   Connected the information to another resource for future use.

□   Making changes towards applying the information or action step(s) recommended in the webinar.

□   Currently have no plans to apply the information or action step(s) recommended in the webinar

□ Other _________________________

4.    Which of the following describes the barriers you encountered in applying the information or action step(s)? (Check all that apply)

□   Insufficient staff resources

□   Insufficient staff expertise

□   Insufficient time

□   Insufficient funds available

□   Insufficient details to apply the information

□   Information technology limitations

□   State law, regulation, or policy constraints

□   Other _________________________

□   I had no barriers applying the information or action steps

□   The action steps were not clear

5.     Would you like more details on the topic covered during the webinar? Yes/No

a. If yes, what additional information do you need?

6.       Other Comments? (Open)