Rate the Department of Labor: Pre-Award and Debriefing Satisfaction Survey

Pre-Award and Debriefing Satisfaction Survey
Welcome
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According to the Paperwork Reduction Act of 1995, no persons are required to respond to a
collection of information unless such collection displays a valid OMB control number. The valid
OMB control number for this information collection: 1225-0088, Expires 08/31/2017. Public
reporting burden for this collection information is estimated to average ten (10) minutes per
response, including time for reviewing instructions, searching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of the
information. The obligation to respond to this collection is voluntary. If you have comments or
concerns regarding the status of your individual submission of this form, application or survey,
please contact Ngozi Ofili ([email protected]) directly.

Thank you for participating in the BOC Customer Service Survey. The purpose of this survey is
for us to secure customer feedback related to the current acquisition process. Your responses
will help us to assess our performance by identifying strengths and weaknesses in our
processes. The survey is estimated to take five minutes to complete, and your responses are
anonymous. As you are not receiving this survey until any and all debriefings have been
conducted, your responses will not affect the award decision in any way. Please select "Next"
at the bottom of the page to begin the survey.

Customer Feeback
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1. Requirements Development: Please select your level of satisfaction with each of the
components related to the Requirements Development Process.

The agency's vendor engagement
methods (e.g., RFIs, draft RFP, preaward conferences) in fostering early
communication and exchange before
receipt.
That the exchange offered by any
industry day(s) offered valuable
information that improved your
understanding of the agency's
requirements.
With the agency's understanding of
your firm's marketplace.
With the clarity of the final
requirements.

Very
Very
SatisfiedNeutralUnsatisfied
Satisfied
Unsatisfied

2. Solicitation Phase: Please select your level of satisfaction with each of the
components related to the Solicitation Phase.
Very
Very
SatisfiedNeutralUnsatisfied
Satisfied
Unsatisfied

That the agency kept vendors
informed about any delays in the
solicitation process (considering
both the initial release and any
subsequent delays).
That the solicitation included clear
proposal submission instructions
that sufficiently guided offerors or
respondents in preparing proposals
or responses to requests for
information.
That the government chose an
appropriate contract type.
That the government chose an
appropriate source selection
methodology.
That the agency answered questions
regarding the solicitation in such a
way that it helped you to prepare the
proposal.
With the opportunity to propose
unique and innovative solutions (i.e.,
the solicitation promoted innovation).
With the clarity of the solicitation's
evaluation criteria.
With the amount of time the agency
gave to submit a proposal.
That the solicitation's evaluation
criteria allowed for the best selection
among competing proposals.

3. Award Execution and Debriefings: Please select your level of satisfaction with each of the
components related to the Award Execution and Debriefings.

With the agency's resolution of the
issues/concerns related to the
contracting process.
With the robustness of the agency's
debriefing (i.e., it allowed you to
understand how to improve on
similar efforts in the future).
Satisfaction with your overall
experience on this acquisition.

Very
Very
SatisfiedNeutralUnsatisfied
Satisfied
Unsatisfied

4. Please provide any additional comments.

5. Are you a small business?
Yes
No

Thank You!

Thank you for taking our survey. Your response is very important to us.