Customer Satisfaction Survey

Control Number: 1225-0088

Expires: 08/31/2017

1. Which of the following topics or issues caused you to visit the DOL website today? (respondent can select multiple items)

• Work Hours

• Overtime

• Wages

• Workers Compensation

• Leave Benefits

• Retirement

• Posters

• Statistics

• Unemployment Insurance

• About DOL

• Other (please specify) (comment box)

2. Overall, how well does our website meet your needs?

• Extremely well

• Very well

• Somewhat well

• Not so well

• Not at all well

3. How easy was it to find what you were looking for on our website?

• Extremely easy

• Very easy

• Somewhat easy

• Not so easy

• Not at all easy

4. Did it take you more or less time than you expected to find what you were looking for on our website?

• A lot less time

• A little less time

• About what I expected

• A little more time

• A lot more time

5. How visually appealing is our website?

• Extremely appealing

• Very appealing

• Somewhat appealing

• Not so appealing

• Not at all appealing

6. How easy is it to understand the information on our website?

• Extremely easy

• Very easy

• Somewhat easy

• Not so easy

• Not at all easy

7. How much do you trust the information on our website?

• A great deal

• A lot

• A moderate amount

• A little

• Not at all

8. How likely is it that you would recommend our website to a friend or colleague?

• Rating scale from 0=Not at All Likely to 10=Extremely Likely

9. Do you have any other comments about how we can improve our website?

   1. Open comment box

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 5 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is voluntary. Your responses are intended to be anonymous. Please do not include personal information (e.g. your name or address) in any answer. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the U.S. Department of Labor, Office of the Chief Information Officer, Attention: Departmental Clearance Officer, 200 Constitution Avenue, N.W., Room N-1301, Washington, DC 20210 or email [email protected] and reference the OMB Control Number 1225-0088.