Obtaining Customer Feedback on BLS's QCEW and BED Programs

QCEW - LMI
Introduction

The purpose of this brief survey is to find out more about our State partners who work on
the QCEW program, so that we can develop more effective materials and training
conferences, as well as target other activities to better meet your needs.
Your responses will be kept confidential. We will combine your answers with others to
produce summaries where individuals cannot be identified.
Your participation in this survey is voluntary. We estimate that it will take you 15 minutes to
complete this survey. We are collecting this information under OMB Number 1225-0088.
Without this currently approved number, we could not conduct this survey. (Expiration: April
30, 2018).
We appreciate your time and help. Thank you!
Click Next below to begin.
This survey is being administered by SurveyMonkey.com and resides on a server outside of the BLS Domain. SurveyMonkey.com
pledges to keep the information collected from you private and confidential. BLS sensitive information should not be included in any
response.

QCEW - LMI

1. Are you a State employee who works on the QCEW program?
Yes
No

QCEW - LMI
State Employee Who Works On QCEW

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2. Which of the following best describes your role in your office?
Lead QCEW analyst
QCEW analyst
QCEW supervisor
LMI director
Other (please specify)

3. How long have you worked on the QCEW program?
Less than a year
One to five years
Five to ten years
Over ten years

QCEW - LMI
Ease or Difficulty of QCEW Tasks

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4. How easy or difficult are the following tasks in QCEW? (Select NA, if a task is "not applicable")

Very easy

Easy

Neither
easy nor
difficult

Difficult

Very difficult

N/A

Coordinating with Unemployment Insurance
(UI)/Tax department
Coordinating with BLS
Loading inputs from Unemployment Insurance (UI)
Loading inputs from Electronic Data Interchange
(EDI)
Loading inputs from BLS Multiple Worksite Report
(MWR)
Loading inputs from other sources
Exchanging data
Reviewing and correcting data
Explaining data
Handling predecessor/successor transactions

QCEW - LMI
Ease or Difficulty of Tasks (Continued)

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5. How easy or difficult are the following tasks in QCEW?

Very easy

Easy

Neither
easy nor
difficult

Difficult

Very difficult

N/A

Breaking out multi-establishment reporters
Creating QCEW deliverables for BLS
Creating reports for state customers
Coding new accounts
Processing ARS responses
Processing MWR Print Contract responses
Processing MWR paper responses
Processing MWR Web responses
Processing EDI Center responses
Utilizing wage record data

6. Do you have any suggestions for improving any of the tasks on this or the preceding page?
Yes - Please enter the task and your suggestion in the box below
No
Please enter the task and your suggestion

QCEW - LMI
Explaining QCEW Data

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7. How often do you explain QCEW data to users?
Once a week, or more often
At least once a month
Not every month, but several times a year
Once a year
Never
Other (please explain)

QCEW - LMI

8. How confident are you in explaining QCEW data to users?
Not at all
A little
Somewhat
Very

9. Can you think of things that could be done (for example, better resources, documentation, training) to
better help you explain QCEW data to users?
Yes - please enter suggestions in the box below
No
Enter suggestions here

QCEW - LMI
Perceived Accuracy at State Level

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10. How accurately do QCEW data reflect employment and wage conditions in your state?
Very accurately
Accurately
Neither accurately or inaccurately
Inaccurately
Very inaccurately
Don’t know

11. How accurately do QCEW data for sub-state areas (e.g., metropolitan areas, counties, cities, townships,
etc.) accurately reflect labor market conditions within your state?
Very accurately
Accurately
Neither accurately or inaccurately
Inaccurately
Very inaccurately
Don’t know

QCEW - LMI
QCEW Data Quality

12. What issues most concern you about the quality of the QCEW data in your state? (Mark all that apply)
High levels of non-classified industry codes
High levels of non-classified county codes
Imputation rates
Imputation procedures
Accuracy of Month 1 and Month 2 employment
LMI and UI shops in your state don’t communicate well, leads to lower quality extracts
I have no concerns
Other (please specify)

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QCEW - LMI
Usefulness of QCEW Processes

13. How useful are the following services?
Very useful

Somewhat useful

A little useful

Not at all useful

Not applicable/Do
not use

ARS Helpdesk
MWR Helpdesk
EDI Center
WIN Help
EXPO Help (Exportable
QCEW System)
State Help
RACF Help (Resource
Access Control Facility)
QUEST Development
(demos, beta releases,
etc.)
ARS Email Blasts
Other (please specify)

14. Do you have any suggestions for improving any of the preceding services?
Yes - Please enter the service and your suggestion in the box below
No
Please enter the service and your suggestion

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QCEW - LMI
Training Topics

15. How useful has the training been for each of the topics listed below?

Very useful

Somewhat
useful
A little useful

Not at all
useful

Have not
received
training

Introduction to NAICS
Advanced NAICS
Annual processing review
Use of QCEW data
QCEW methodology
Coordination with CES/LAUS
UI quality assurance
Multi establishment processing
Introductory Predecessor/Successor Training
Advanced Predecessor/Successor Training
BED & LDB Methodology
Use of BED data
Other topic (please specify)

QCEW - LMI
Quality of Training

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16. In general, how would you rate the training provided by the QCEW National Office, including workshops
given by the National Office?
Excellent
Good
Average
Poor
Very poor

17. How would you rate the last training you took, including a workshop, given by the QCEW National
Office?
Excellent
Good
Average
Poor
Very poor
Please list the name and year of the training below.

18. Please use the box below to describe specific things that could be improved about QCEW National
Office training.
Click this box if you have nothing to suggest
Suggestions for improvement

19. Please use the box below to describe specific things that you like about BLS training.
Click this box if you have nothing to describe
What's good about BLS training?

QCEW - LMI
National Office Customer Service

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20. How satisfied are you with the support and assistance provided by the QCEW National Office?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied

QCEW - LMI
Not Satisfied with Service

21. Please explain how the QCEW National Office could better support you.
No suggestions - move to next question
Please enter your suggestions below

QCEW - LMI
Not a State Employee Working on QCEW

This survey is designed for state employees who work on QCEW. Click the Previous
button below to return to the survey. Click Next to exit if you are not a state employee.
Thank you.

QCEW - LMI
Thank you

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22. Any additional comments or suggestions you wish to make are welcome. Click Done

below when you are ready to submit your answers.

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