US Department of Labor National Contact Center Email Customer Satisfaction Survey

Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1225-0088 can be found here:

Documents and Forms

Document Name Document Type
US Department of Labor National Contact Center (DOL-NCC) Email Customer Satisfaction Survey (CSAT).docx www.dol.gov Other-Web-based Survey
Supplemental Justification Supporting Statement for US DOL National Contact Center Email Customer Satisfaction Survey(20140629).docx Supplemental Justification Supporting Statement for U.S. Department of Labor National Contact Center Email Customer Satisfaction IC Document

Information Collection (IC) Details

IC Title:	US Department of Labor National Contact Center Email Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Web-based Survey			US Department of Labor National Contact Center (DOL-NCC) Email Customer Satisfaction Survey (CSAT).docx	www.dol.gov	Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Central Records & Statistical Mgt

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 85,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	85,000	85,000
Annual IC Time Burden (Hours)	4,250	4,250
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Supplemental Justification Supporting Statement for U.S. Department of Labor National Contact Center Email Customer Satisfaction Survey	Supplemental Justification Supporting Statement for US DOL National Contact Center Email Customer Satisfaction Survey(20140629).docx	06/29/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.