National Service Hotline Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3045-0137 can be found here:

Documents and Forms

Document Name Document Type
National Service Hotline Satisfaction Phone Survey questions.docx www.nationalservice.gov Instruction
National Service Hotline Satisfaction Webform Survey questions.docx www.nationalservice.gov Instruction
Generic Clearance Submission Template National Service Hotline Phone.docx National Service Hotline Customer Service via Phone IC Document
Generic Clearance Submission Template National Service Hotline Web Form.docx National Service Hotline Customer Satisfaction via Webform IC Document

Information Collection (IC) Details

IC Title:	National Service Hotline Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Instruction			National Service Hotline Satisfaction Phone Survey questions.docx	www.nationalservice.gov	Yes	Yes	Fillable Fileable
Instruction			National Service Hotline Satisfaction Webform Survey questions.docx	www.nationalservice.gov	Yes	Yes	Fillable Fileable

Line of Business: Community and Social Services

Subfunction: Community and Regional Development

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 6,120	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	6,120	6,120
Annual IC Time Burden (Hours)	306	306
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
National Service Hotline Customer Service via Phone	Generic Clearance Submission Template National Service Hotline Phone.docx	09/04/2014
National Service Hotline Customer Satisfaction via Webform	Generic Clearance Submission Template National Service Hotline Web Form.docx	09/04/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.