OGIS Customer Service Assessment

OMB Control No. 3095-0070
Expiration date: 10-31-2014

OGIS Customer Service Assessment – DRAFT
Thank you for taking this survey about your experience working with OGIS. This short survey
should take less than five minutes to complete.
Q1. I came to OGIS for assistance with (select all that apply):
-

Filing a FOIA request
Obtaining the status of a FOIA request/appeal
Information about a Privacy Act request
Resolving a dispute over my FOIA delay
Resolving a dispute over my FOIA denial
Resolving a dispute over FOIA fees
Something else (please specify)

Q2. My experience with the OGIS staff was (choose one):
-

Excellent
Good
Satisfactory
Poor
Very poor

Q3. The OGIS staff member I worked with (select all that apply):
-

Was courteous
Answered my questions fully
Offered additional information
Provided satisfactory customer service
Responded to my inquiries in a timely manner
Was not helpful

Q4. OGIS’s written communication to me was:
-

Clear and easy to understand
Somewhat clear
Unclear and difficult to understand

Q5. Prior to coming to OGIS, did you visit the OGIS website?

OMB Control No. 3095-0070
Expiration date: 10-31-2014

-

No
Yes

Q6. What was most useful about the OGIS site?
Q7. What could be improved upon the OGIS site?
Q8. Overall, my experience with OGIS was:
-

Excellent
Good
Satisfactory
Poor
Very poor

Q9. Please tell us about that OGIS experience
Q10. How did you learn about OGIS? (select all that apply)
-

Agency correspondence
Agency FOIA professional
Agency website
Word of mouth
OGIS presentation/handout
Other (please specify)

Q11. If you would like OGIS to contact you, please include your name and contact information.
Name
Address
Address 2
City/Town
State
ZIP
Country
Email Address

OMB Control No. 3095-0070
Expiration date: 10-31-2014

Thank you for providing us with feedback about your experience working with OGIS. As an
office that works to build a bridge between Federal agencies and FOIA requesters, feedback is
helpful to assist us in carrying out our mission. We appreciate your time and hope we can assist
you in the future. Please feel free to contact OGIS at: 1-877-684-6448, [email protected], or by
mail 8601 Adelphi Road, OGIS, College Park, MD, 20740
Paperwork Reduction Act Public Burden Statement
A Federal agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a current
valid OMB control number. The information requested on this form is being collected and used by the Office of Government Information
Services to assess satisfaction with OGIS services. Public burden reporting for this collection of information is estimated to be one minute per
response, including time for reviewing instructions and completing and reviewing the collection of information. Send comments regarding the
burden estimate or any other aspect of the collection of information, including suggestions for reducing this burden, to National Archives and
Records Administration (I-P), 8601 Adelphi Road, College Park, MD 20740-6001. DO NOT SEND COMPLETED SURVEY FORMS TO
THIS ADDRESS. SEND COMPLETED FORMS TO THE ADDRESS SHOWN AT THE END OF THE SURVEY.