Interactive Customer Evaluation (ICE) System

Forms and Documents

Document Name	Status
Supporting-Statement-Part A_Fast Track Generic_ICE_Final_v2.docx Supporting Statement A	2014-07-31
ICE_EVOC Review Memo.pdf Supplementary Document	2014-07-28
Supporting Statement-Part B-Fast Track Generic_ICE-EVOC-Final.doc Supporting Statement B	2014-07-28

IC Document Collections

IC ID	Document Title	Status
212506	Interactive Customer Evaluation (ICE) Other-ICE/EVOC Question Banks	New

ICR Details

OMB Control No: 0704-0420	ICR Reference No: 201407-0704-009
Status: Historical Inactive	Previous ICR Reference No: 201305-0704-005
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Interactive Customer Evaluation (ICE) System
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 08/19/2014
	Date Received in OIRA: 07/31/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2014	36 Months From Approved	10/31/2014
Responses	51,000	0	51,000
Time Burden (Hours)	2,550	0	2,550
Cost Burden (Dollars)	57,553	0	57,553

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Abstract: The purpose of the Interactive Customer Evaluation (ICE) /Enterprise Voice of the Customer (EVoC) system is to provide the Defense community with an on-line customer feedback system, replacing the current paper comment cards and other customer satisfaction data collection mediums used by DoD organizations. Members of the public who respond on the ICE system are authorized customers and have been provided a service through DoD customer service organizations. The ICE provides a direct channel for customer needs, complaints, and suggestions in areas such as Education, Housing, Medical Facilities, Pass and ID, and installation shopping centers.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 30562	05/28/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 44013	07/29/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Interactive Customer Evaluation (ICE)

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden increase is due to an increase in respondents over the 3 year period of the generic clearance. We expect an increase of approximately 2000 respondents per year.

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Annual Cost to Federal Government: $364,555

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/31/2014

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