Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
0704-0420_SSA_4.30.24.docx	Supporting Statement A	Uploaded 2024-04-30	Repair queued
0704-0420_SSB_2.8.24.docx	Supporting Statement B	Uploaded 2024-04-04	Repair queued
ICE Sample Invitation.docx	Supplementary Document	Uploaded 2023-09-05	Repair queued
ICE Survey Example Images.pdf	Supplementary Document	Uploaded 2023-09-05	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
280023	Rees Training Center Armed Forces Day Event Comment Card	Other-DoW ICE Comment Card	New
275017	Customer Satisfaction Survey for CATMS Intermediate Training Evaluation	Other-Survey	New
275016	Customer Satisfaction Survey for CATMS Beginner Training Evaluation	Other-Survey	New
275013	Customer Satisfaction Survey for CATMS Refresher Training Evaluation	Other-Survey	New
269238	United States Forces Korea (USFK) Incheon Airport Reception Desks	Other-ICE Survey	New
265726	Kaiserslautern Legal Services Center ICE Comment Card	Other-Comment Card	Unchanged
262076	Southeast Regional Maintenance Center's (SERMC) Contracting Comment Card	Other-Comment Card	Unchanged

ICR Details

OMB Control No: 0704-0420	ICR Reference No: 202404-0704-005
Status: Active	Previous ICR Reference No: 202309-0704-001
Agency/Subagency: DOW/DODDEP	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/20/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/30/2024
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) provide a generic submission template for each instrument (unless the agency is using multiple modes of collection e.g. paper forms and electronic submissions); 2) each submission template must be uploaded as a supplementary document using a naming convention that allows the public to identify the associated instrument; 3) submit no more than five generic submission templates with each request.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2027	36 Months From Approved	06/30/2024
Responses	500,000	0	80,652
Time Burden (Hours)	25,000	0	4,033
Cost Burden (Dollars)	505,000	0	82,507

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 14456	02/27/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 34221	04/30/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

table that charts list of burden

IC Title	Form No.	Form Name
Customer Satisfaction Survey for CATMS Beginner Training Evaluation
Customer Satisfaction Survey for CATMS Intermediate Training Evaluation
Customer Satisfaction Survey for CATMS Refresher Training Evaluation
Kaiserslautern Legal Services Center ICE Comment Card
Rees Training Center Armed Forces Day Event Comment Card
Southeast Regional Maintenance Center's (SERMC) Contracting Comment Card
United States Forces Korea (USFK) Incheon Airport Reception Desks

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	500,000	80,652	0	419,348	0	0
Annual Time Burden (Hours)	25,000	4,033	0	20,967	0	0
Annual Cost Burden (Dollars)	505,000	82,507	0	422,493	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden has increased due to maximizing anticipated generic instrument additions to the collection as needed.

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Annual Cost to Federal Government: $460,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/30/2024

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