Scheduling script

Attachment C-1

Telephone Scheduling Script A

(for Subject Matter Experts that Respond to the Introductory Email)

Form Approved

OMB No. 0920-1030

Exp. Date 10/31/2017

NOTICE – Public reporting burden of this collection of information is estimated to average 5 minutes per response. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: CDC/ATSDR Reports Clearance Officer, 1600 Clifton Road, MS D-74, Atlanta, GA 30333, ATTN: PRA (0920-1030).

Assurance of Confidentiality – All information which would permit identification of an individual, a practice, or an establishment will be held confidential, will be used for statistical purposes only by NCHS staff, contractors, and agents only when required and with necessary controls, and will not be disclosed or released to other persons without the consent of the individual or establishment in accordance with section 308(d) of the Public Health Service Act (42 USC 242m).

SCHEDULER WILL CALL SUBJECT MATTER EXPERT. IF THE SUBJECT MATTER EXPERT IS NOT AVAILABLE OR IF ROUTED TO VOICEMAIL, THE SCHEDULER WILL OFFER TO CALL BACK.

IF SUBJECT MATTER EXPERT IS AVAILABLE:

Hello, my name is _____. I am calling regarding the National Study of Long-Term Care Providers. Recently you agreed to participate in an interview as part of a project being conducted by RTI International that is exploring types of providers that may be added to the National Study of Long-Term Care Providers. I am calling to schedule a one-hour interview to be conducted over the phone. Would it be possible for you to schedule this interview now?

IF NO Ok, when would be a better time to call you to schedule the interview? OBTAIN AND RECORD DATE AND TIME TO CALL BACK.

DATE: _______/_____/2016 TIME: __:__ AM/PM

MONTH DAY

We will call you back at this time to schedule the interview. If you have any questions before then, please e-mail me at [email protected] or call me at [SCHEDULER TELEPHONE NUMBER]. Thank you.

IF YES  SCHEDULE AN APPOINTMENT WITH THE SUBJECT MATTER EXPERT AND CONFIRM THE PHONE NUMBER.

DATE: _______/_____/2016 TIME: __:__ AM/PM

MONTH DAY

PHONE NUMBER TO CALL FOR INTERVIEW: (____) - _____ -_______, EXT:______

I have scheduled an appointment for you with Michael Lepore on [RESTATE DATE AND TIME OF APPOINTMENT]. Dr. Lepore will call you with a colleague who will take notes and contribute to the conversation. If you have any questions before the appointment or need to reschedule, please e-mail me at [email protected] or call me at [SCHEDULER TELEPHONE NUMBER].

Thank you.

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