Customer Satisfaction Survey - Good Morning SSA

Good Morning Social Security Survey

1. Tell us about your employee category.

 SSA

 State DDS

 Contractor

2. Where is your work location? (Specify region or HQ)

 Atlanta

 Boston

 Chicago

 Dallas

 Denver

 Kansas City

 New York

 Philadelphia

 San Francisco

 Seattle

 SSA Headquarters (Baltimore/Falls Church)

3. What is your component?

 DCBFQM

 DCCOMM

 DCDAR

 DCHR

 DCLCA

 DCO

 DCRDP

 DCS

 OC

 OCACT

 OCSO

 OGC

 OIG

 State DDS

4. How regularly have you watched Good Morning Social Security episodes?

 I watched all episodes to date (skip to #6)

 I watched some of the episodes

 I watched only the first episode

 I have not watched any of the episodes (will be asked #5, but then skip to #12)

5. Why don't you watch Good Morning Social Security every week? (Select all that apply)

 The stories are not interesting

 The stories are not relevant to me or the work I do

 I'm too busy

 I'm not given the opportunity to watch

 I'm not interested in what's happening around the agency

 I do not have the icon on my desktop

 Other (specify)

6. When you do watch Good Morning Social Security, is it usually:

 Proactively on Monday or Tuesday as soon as a new episode is available

 When I get an email reminding me of a new episode

 During staff meetings

 During bi-weekly IVT transmittal training (if applicable)

 Varies week to week

 Other (specify)

7.
Please rate your agreement with each of these statements.

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree
Story subjects are relevant					
Stories are interesting					
Stories are presented well					
Story length is usually about right					
There is good use of graphics in the stories					
Emails should always go out to remind me of new episodes					
Weekly episodes are appropriate					
The anchors do a good job					

8.
What kind of stories do you like to see? Rank each choice with "1" representing your favorite.

	1	2	3
News about Social Security issues			
Fraud and abuse stories			
Human interest stories (accomplishments, awards)			

9.
If you have suggestions for new stories we can work on, please tell us.  Note: You can also submit ideas to ^Story Ideas.

Suggestion 1 ____________________________________________________________

Suggestion 2 ____________________________________________________________

Suggestion 3 ____________________________________________________________

10.
What do you like best about Good Morning Social Security?

________________________________________________________________

11.
What do you like least about Good Morning Social Security?

________________________________________________________________

12. In what other format would you like to receive information similar to what is presented in Good Morning Social Security?

________________________________________________________________

13.
If you have any other thoughts or suggestions about Good Morning Social Security, please tell us.

________________________________________________________________

Paperwork Reduction Act Statement

Paperwork Reduction Act Statement - This information collection meets the requirements of 44 U.S.C. §3507, as amended by section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless we display a valid Office of Management and Budget control number. The OMB control number is 0960-0788. We estimate that it will take about 4 minutes to complete this survey. You may send comments on our time estimate to: SSA, 6401 Security Blvd., Baltimore, MD 21235-6401. Send only comments relating to our time estimate to this address.