Generic Clearance for Customer Service 60 Day Published FRN

45209

Federal Register / Vol. 79, No. 149 / Monday, August 4, 2014 / Notices
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2014–0025; OMB No.
1660–0130]

Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a revision of a currently
approved information collection. In
accordance with the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning the Generic
Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery.
DATES: Comments must be submitted on
or before October 3, 2014.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
www.regulations.gov under Docket ID
FEMA–2014–0025. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Office of Chief Counsel, Regulatory
Affairs Division, DHS/FEMA, 500 C
Street SW., Room 8NE, Washington, DC
20472–3100.
(3) Facsimile. Submit comments to
(703) 483–2999.
SUMMARY:

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Type of respondent

Form
name/
form No.

All submissions received must
include the agency name and Docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
Portal at http://www.regulations.gov,
and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the
Privacy Act notice that is available via
the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Contact Charlene Myrthil, Director,
FEMA Records Management Division, at
(202) 646–3935 for further information.
You may contact the Records
Management Division for copies of the
proposed collection of information at
facsimile number (202) 212–4701 or
email address: [email protected].
SUPPLEMENTARY INFORMATION:
Collection of Information
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Type of Information Collection:
Revision of a currently approved
information collection.
OMB Number: 1660–0130.
FEMA Forms: None.
Abstract: The information collection
activity will garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback, we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,

Number of
respondents

Number of
responses
per
respondent

Total
number of
responses

experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
Affected Public: Individuals or
Households.
Number of Respondents: 326,207.
Number of Responses: 326,207.
Estimated Total Annual Burden
Hours: 54,436 hours.

Avg. burden
per
response
(in hours)

Total annual
burden
(in hours)

Avg.
hourly
wage rate

Total annual
respondent
cost

Customer Satisfaction Survey ....................................
Focus Group ........................
Other: Course Evaluation ....
Customer Comment Card ....

................
................
................
................

91,882
3,800
225,525
5,000

1
1
1
1

91,882
3,800
225,525
5,000

0.1677
0.2500
0.1670
0.0830

15,409
950
37,663
415

$31.26
31.26
31.26
31.26

$481,673.19
29,697.00
1,177,335.22
12,972.90

Total ..............................

................

326,207

....................

326,207

....................

54,436

................

1,701,678.31

Estimated Cost: The estimated annual
cost to respondents for the hour burden
is $1,701,678.31. There are no annual
costs to respondents operations and
maintenance costs for technical

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services. There is no annual start-up or
capital costs. The cost to the Federal
Government is $1,997,899.53.

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Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data

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45210

Federal Register / Vol. 79, No. 149 / Monday, August 4, 2014 / Notices

collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Dated: July 16, 2014.
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
[FR Doc. 2014–18397 Filed 8–1–14; 8:45 am]
BILLING CODE 9111–19–P

DEPARTMENT OF HOMELAND
SECURITY

SUMMARY:

The Federal Emergency Management
Agency (FEMA) hereby gives notice that
pursuant to the authority vested in the
Administrator, Department of Homeland
Security, under Executive Order 12148,
as amended, Michael J. Hall, of FEMA
is appointed to act as the Federal
Coordinating Officer for this declared
emergency.
The following areas of the State of
Washington have been designated as
adversely affected by this declared
emergency:

I have determined that the emergency
conditions in certain areas of the State of
Washington resulting from wildfires
beginning on July 9, 2014, and continuing,
are of sufficient severity and magnitude to

The counties of Chelan and Okanogan and
the Confederated Tribes of the Colville
Reservation for emergency protective
measures (Category B), limited to direct
federal assistance, under the Public
Assistance program.
The following Catalog of Federal Domestic
Assistance Numbers (CFDA) are to be used
for reporting and drawing funds: 97.030,
Community Disaster Loans; 97.031, Cora
Brown Fund; 97.032, Crisis Counseling;
97.033, Disaster Legal Services; 97.034,
Disaster Unemployment Assistance (DUA);
97.046, Fire Management Assistance Grant;
97.048, Disaster Housing Assistance to
Individuals and Households In Presidentially
Declared Disaster Areas; 97.049,
Presidentially Declared Disaster Assistance—
Disaster Housing Operations for Individuals
and Households; 97.050, Presidentially
Declared Disaster Assistance to Individuals
and Households—Other Needs; 97.036,
Disaster Grants—Public Assistance

Federal Emergency Management
Agency
[Internal Agency Docket No. FEMA–3371–
EM; Docket ID FEMA–2014–0003]

Washington; Emergency and Related
Determinations
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

tkelley on DSK3SPTVN1PROD with NOTICES

warrant an emergency declaration under the
Robert T. Stafford Disaster Relief and
Emergency Assistance Act, 42 U.S.C. 5121 et
seq. (‘‘the Stafford Act’’). Therefore, I declare
that such an emergency exists in the State of
Washington.
You are authorized to provide appropriate
assistance for required emergency measures,
authorized under title V of the Stafford Act,
to save lives and to protect property and
public health and safety, and to lessen or
avert the threat of a catastrophe in the
designated areas. Specifically, you are
authorized to provide assistance for
emergency protective measures (Category B),
limited to direct Federal assistance, under
the Public Assistance program. Consistent
with the requirement that Federal assistance
is supplemental, any Federal funds provided
under the Stafford Act for Public Assistance
will be limited to 75 percent of the total
eligible costs. In order to provide Federal
assistance, you are hereby authorized to
allocate from funds available for these
purposes such amounts as you find necessary
for Federal emergency assistance and
administrative expenses.
Further, you are authorized to make
changes to this declaration for the approved
assistance to the extent allowable under the
Stafford Act.

This is a notice of the
Presidential declaration of an
emergency for the State of Washington
(FEMA–3371–EM), dated July 23, 2014,
and related determinations.
DATES: Effective Date: July 23, 2014.
FOR FURTHER INFORMATION CONTACT:
Dean Webster, Office of Response and
Recovery, Federal Emergency
Management Agency, 500 C Street SW.,
Washington, DC 20472, (202) 646–2833.
SUPPLEMENTARY INFORMATION: Notice is
hereby given that, in a letter dated July
23, 2014, the President issued an
emergency declaration under the
authority of the Robert T. Stafford
Disaster Relief and Emergency
Assistance Act, 42 U.S.C. 5121–5207
(the Stafford Act), as follows:

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(Presidentially Declared Disasters); 97.039,
Hazard Mitigation Grant.
W. Craig Fugate,
Administrator, Federal Emergency
Management Agency.
[FR Doc. 2014–18394 Filed 8–1–14; 8:45 am]
BILLING CODE 9111–23–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Internal Agency Docket No. FEMA–4182–
DR; Docket ID FEMA–2014–0003]

Minnesota; Major Disaster and Related
Determinations
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

This is a notice of the
Presidential declaration of a major
disaster for the State of Minnesota
(FEMA–4182–DR), dated July 21, 2014,
and related determinations.
DATES: Effective Date: July 21, 2014.
FOR FURTHER INFORMATION CONTACT:
Dean Webster, Office of Response and
Recovery, Federal Emergency
Management Agency, 500 C Street SW.,
Washington, DC 20472, (202) 646–2833.
SUPPLEMENTARY INFORMATION: Notice is
hereby given that, in a letter dated July
21, 2014, the President issued a major
disaster declaration under the authority
of the Robert T. Stafford Disaster Relief
and Emergency Assistance Act, 42
U.S.C. 5121 et seq. (the ‘‘Stafford Act’’),
as follows:
SUMMARY:

I have determined that the damage in
certain areas of the State of Minnesota
resulting from severe storms, straight-line
winds, flooding, landslides, and mudslides
during the period of June 11 to July 11, 2014,
is of sufficient severity and magnitude to
warrant a major disaster declaration under
the Robert T. Stafford Disaster Relief and
Emergency Assistance Act, 42 U.S.C. 5121 et
seq. (the ‘‘Stafford Act’’). Therefore, I declare
that such a major disaster exists in the State
of Minnesota.
In order to provide Federal assistance, you
are hereby authorized to allocate from funds
available for these purposes such amounts as
you find necessary for Federal disaster
assistance and administrative expenses.
You are authorized to provide Public
Assistance in the designated areas and
Hazard Mitigation throughout the State.
Consistent with the requirement that Federal
assistance be supplemental, any Federal
funds provided under the Stafford Act for
Hazard Mitigation will be limited to 75
percent of the total eligible costs. Federal
funds provided under the Stafford Act for
Public Assistance also will be limited to 75

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