Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form FF-305-FY-25-100 FEMA.gov/Ready.gov Customer Feedback Survey	Form	New	Repair queued
Form FF-008-FY-24-101 CITAP Advisory Services Feedback - Web	Form	New	Repair queued
Form FF-008-FY-24-100 CITAP Advisory Services Feedback - Email	Form	New	Repair queued
Form FF-R6-FY-24-100 Region 6 Recovery Summit (July 2024)	Form and Instruction	New	Repair queued
Form FF-104-FY-24-123 National Partnership Month Survey (April 2024)	Form	New	Repair queued
Form FEMA Form FF-104-F Assessment Survey - Mail	Form and Instruction	New	Repair queued
Form FEMA Form FF-104-F Proof of Loss Survey - Phone	Form and Instruction	New	Repair queued
Form FEMA Form FF-104-F Acknowledgement Survey - Phone	Form and Instruction	New	Repair queued
Form FEMA Form FF-USFA- USFA Conference/Symposium Evaluation	Form and Instruction	New	Repair queued
Form FEMA Form FF-USFA- National Fire Academy (NFA) Distance Learning Evaluation	Form	New	Repair queued
Form FEMA Form FF-USFA- National Fire Academy (NFA) End of Course Evaluation	Form and Instruction	New	Repair queued
Form FF-206-FY-23-108 FRP Community Survey	Form and Instruction	New	Repair queued
Form FEMA Form FF-008-F Region II Community and Faith-Based Organizations Exercise and Needs/Capabilities Feedback Survey	Form and Instruction	New	Repair queued
Form FF-008-FY-21-105 NIMS Resource Management Guidance Survey	Form and Instruction	New	Repair queued
Form FEMA Form FF-USFA- Qualitative Feedback on U.S. Fire Administration’s Analytical Reports	Form	New	Repair queued
Form FF-104-FY-22-201 ( DiasasterAssistance.gov Registration Satisfaction Survey	Form	New	Repair queued
Form FF-104-FY-22-200 ( DisasterAssistance.gov Check Account Status Satisfaction Survey	Form	New	Repair queued
Form FF-104-FY-22-202 ( DisasterAssistance.gov Satisfaction Survey	Form	New	Repair queued
Form FF-008-FY-22-126 ( Integrated Capstone Event (ICE) End-of-Course Evaluation	Form and Instruction	New	Repair queued
Form FF-008-FY-22-124 ( Distance Learning Level 1 End-of-Course Evaluation	Form and Instruction	New	Repair queued
Form FF-008-FY-22-123 ( Blank Level 1 Virtual Instructor Led Training (VILT) End-of-Course Evaluation	Form and Instruction	New	Repair queued
Form FEMA Form FF-008-F Instrument NTED Level 1 for CDP - Virtual Instructor Led Training (VILT) End-of-Course Evaluation	Form	Unchanged	Available
Form FEMA Form FF-008-F Instrument NTED Level 1 for CDP - CDP Campus Support and Facilities Survey	Form	Unchanged	Repair queued
Form FEMA Form FF-008-F Instrument NTED Level 1 for CDP - CDP Field Force Operations (FFO) End-of-Course Evaluation	Form	Unchanged	Available
Form FF-008-FY-22-21 Instrument NTED Level 1 for EMI - EMI Course Evaluation Form	Form and Instruction	Unchanged	Available
Form FEMA Form FF-207-F Instrument FEMA GO - FEMA GO User Survey	Form and Instruction	Unchanged	Available
Form FEMA Form FF-207-F FEMA Generic - Renewal Batch 2	Form and Instruction	Unchanged	Repair queued
Form FF-104-FY-21-107 Long Term Recovery Study Restoration: 24 Months - Electronic	Form and Instruction	Unchanged	Available
Form FF-104-FY-21-106 Long Term Recovery Study Restoration: 24 Months - Phone	Form and Instruction	Unchanged	Available
Form FF-104-FY-21-105 Long Term Recovery Study Restoration: 18 Months - Electronic	Form and Instruction	Unchanged	Repair queued
Form FF-104-FY-21-104 Long Term Recovery Study Restoration: 18 Months - Phone	Form and Instruction	Unchanged	Repair queued
Form FF-104-FY-21-103 Long Term Recovery Study Restoration: 12 Months -- Electronic	Form and Instruction	Unchanged	Available
Form FF-104-FY-21-102 Long Term Recovery Study Restoration: 12 Months - Phone	Form and Instruction	Unchanged	Available
Form FF-104-FY-21-101 Long Term Recovery Study Restoration: 6 Months - Electronic	Form and Instruction	Unchanged	Available
Form FF-104-FY-21-100 Long Term Recovery Study 1 Restoration: 6 Months - Phone	Form and Instruction	Unchanged	Available
Form FF-104-FY-21-100 Long Term Recovery Study	Form and Instruction	Unchanged	Repair queued
1660-0130 Generic Clearance - Change Request.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2022-03-30	Repair queued
Part B, Supporting Statement for OMB Collection 1660-0130 (Generic Clearance).docx	Supporting Statement B	Uploaded 2021-05-25	Repair queued
1660-0130 Part A Supporting Statement 2021 06 07 clean.docx	Supporting Statement A	Uploaded 2021-06-07	Repair queued
1660-0130 Published 30-Day Renewal FRN 2021 06 07.pdf	Supplementary Document	Uploaded 2021-06-07	Repair queued
Generic Clearance Application.pdf	Supplementary Document	Uploaded 2015-04-08	Repair queued
1660-0130 Published 60-Day FRN - 2021 03 19.pdf	Supplementary Document	Uploaded 2021-05-25	Repair queued
Executive Order 12862.docx	Supplementary Document	Uploaded 2011-06-21	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
271365	FEMA.gov and Ready.gov Customer Satisfaction Survey	Form	New	FEMA.gov/Ready.gov Customer Feedback Survey
270110	Continuous Improvement Technical Assistance Program (CITAP) Advisory Services Feedback Form	Form	New	CITAP Advisory Services Feedback - Web
270110	Continuous Improvement Technical Assistance Program (CITAP) Advisory Services Feedback Form	Form	New	CITAP Advisory Services Feedback - Email
269825	Region 6 Recovery Summit 2024	Form and Instruction	New	Region 6 Recovery Summit (July 2024)
268481	National Partnership Month Survey (April 2024)	Form	New	National Partnership Month Survey (April 2024)
266332	FEMA Batch of Three Hermit's Peak Surveys	Form and Instruction	New	Assessment Survey - Mail
266332	FEMA Batch of Three Hermit's Peak Surveys	Form and Instruction	New	Proof of Loss Survey - Phone
266332	FEMA Batch of Three Hermit's Peak Surveys	Form and Instruction	New	Acknowledgement Survey - Phone
264054	U.S. Fire Administration Conference/Symposium Evaluation	Form and Instruction	New	USFA Conference/Symposium Evaluation
263062	National Fire Academy (NFA) Distance Learning Evaluation	Form	New	National Fire Academy (NFA) Distance Learning Evaluation
262109	National Fire Academy (NFA) End of Course Evaluation	Form and Instruction	New	National Fire Academy (NFA) End of Course Evaluation
260989	Flood Risk Products (FRPs) Community Survey	Form and Instruction	New	FRP Community Survey
256134	Region II Community and Faith-Based Organizations Exercise and Needs/Capabilities Feedback Survey	Form and Instruction	New	Region II Community and Faith-Based Organizations Exercise and Needs/Capabilities Feedback Survey
254675	Generic Clearance - NIMS Resource Management Survey	Form and Instruction	New	NIMS Resource Management Guidance Survey
254072	Qualitative Feedback on U.S. Fire Administration's Analytical Reports	Form	New	Qualitative Feedback on U.S. Fire Administration’s Analytical Reports
254072	Qualitative Feedback on U.S. Fire Administration's Analytical Reports	Other-Screenshots	New
253061	DisasterAssistance.gov Satisfaction Survey	Form	New	DiasasterAssistance.gov Registration Satisfaction Survey
253061	DisasterAssistance.gov Satisfaction Survey	Form	New	DisasterAssistance.gov Check Account Status Satisfaction Survey
253061	DisasterAssistance.gov Satisfaction Survey	Form	New	DisasterAssistance.gov Satisfaction Survey
252662	Generic - Renewal Batch 3 (Second Attempt)	Form and Instruction	New	Integrated Capstone Event (ICE) End-of-Course Evaluation
252662	Generic - Renewal Batch 3 (Second Attempt)	Form and Instruction	New	Distance Learning Level 1 End-of-Course Evaluation
252662	Generic - Renewal Batch 3 (Second Attempt)	Form and Instruction	New	Blank Level 1 Virtual Instructor Led Training (VILT) End-of-Course Evaluation
251137	FEMA Generic - Renewal Batch 2	Form	Unchanged	Instrument NTED Level 1 for CDP - Virtual Instructor Led Training (VILT) End-of-Course Evaluation
251137	FEMA Generic - Renewal Batch 2	Form	Unchanged	Instrument NTED Level 1 for CDP - CDP Campus Support and Facilities Survey
251137	FEMA Generic - Renewal Batch 2	Form	Unchanged	Instrument NTED Level 1 for CDP - CDP Field Force Operations (FFO) End-of-Course Evaluation
251137	FEMA Generic - Renewal Batch 2	Form and Instruction	Unchanged	Instrument NTED Level 1 for EMI - EMI Course Evaluation Form
251137	FEMA Generic - Renewal Batch 2	Form and Instruction	Unchanged	Instrument FEMA GO - FEMA GO User Survey
251137	FEMA Generic - Renewal Batch 2	Form and Instruction	Unchanged
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 24 Months - Electronic
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 24 Months - Phone
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 18 Months - Electronic
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 18 Months - Phone
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 12 Months -- Electronic
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 12 Months - Phone
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study Restoration: 6 Months - Electronic
251128	Long Term Recovery Study	Form and Instruction	Unchanged	Long Term Recovery Study 1 Restoration: 6 Months - Phone
251128	Long Term Recovery Study	Form and Instruction	Unchanged

ICR Details

OMB Control No: 1660-0130	ICR Reference No: 202203-1660-004
Status: Historical Active	Previous ICR Reference No: 202105-1660-003
Agency/Subagency: DHS/FEMA	Agency Tracking No: Main
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/06/2022
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/30/2022
Terms of Clearance: OMB approves this collection change. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2025	01/31/2025	01/31/2025
Responses	1,075,000	0	1,075,000
Time Burden (Hours)	268,783	0	268,783
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 14938	03/19/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 30327	06/07/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 16

table that charts list of burden

IC Title	Form No.	Form Name
Continuous Improvement Technical Assistance Program (CITAP) Advisory Services Feedback Form	FF-008-FY-24-100, FF-008-FY-24-101	CITAP Advisory Services Feedback - Email ,   CITAP Advisory Services Feedback - Web
DisasterAssistance.gov Satisfaction Survey	FF-104-FY-22-202 (formerly 519-0-17), FF-104-FY-22-200 (formerly 519-0-17), FF-104-FY-22-201 (formerly 519-0-17)	DisasterAssistance.gov Satisfaction Survey ,   DisasterAssistance.gov Check Account Status Satisfaction Survey ,   DiasasterAssistance.gov Registration Satisfaction Survey
FEMA Batch of Three Hermit's Peak Surveys	FEMA Form FF-104-FY-24-120, FEMA Form FF-104-FY-24-118, FEMA Form FF-104-FY-24-119	Acknowledgement Survey - Phone ,   Proof of Loss Survey - Phone ,   Assessment Survey - Mail
FEMA Generic - Renewal Batch 2	FEMA Form FF-008-FY-22-119 (formerly 092-0-2), FEMA Form FF-207-FY-21-107, FEMA Form FF-008-FY-22-120 (formerly 092-0-2), FEMA Form FF-008-FY-22-122 (formerly 092-0-2), FF-008-FY-22-21	Instrument FEMA GO - FEMA GO User Survey ,   Instrument NTED Level 1 for EMI - EMI Course Evaluation Form ,   Instrument NTED Level 1 for CDP - CDP Field Force Operations (FFO) End-of-Course Evaluation ,   Instrument NTED Level 1 for CDP - CDP Campus Support and Facilities Survey ,   Instrument NTED Level 1 for CDP - Virtual Instructor Led Training (VILT) End-of-Course Evaluation
FEMA.gov and Ready.gov Customer Satisfaction Survey	FF-305-FY-25-100	FEMA.gov/Ready.gov Customer Feedback Survey
Flood Risk Products (FRPs) Community Survey	FF-206-FY-23-108	FRP Community Survey
Generic - Renewal Batch 3 (Second Attempt)	FF-008-FY-22-123 (formerly 092-0-2), FF-008-FY-22-124 (formerly 092-0-2) , FF-008-FY-22-126 (formerly 092-0-2)	Blank Level 1 Virtual Instructor Led Training (VILT) End-of-Course Evaluation ,   Distance Learning Level 1 End-of-Course Evaluation ,   Integrated Capstone Event (ICE) End-of-Course Evaluation
Generic Clearance - NIMS Resource Management Survey	FF-008-FY-21-105	NIMS Resource Management Guidance Survey
Long Term Recovery Study	FF-104-FY-21-100, FF-104-FY-21-101, FF-104-FY-21-102, FF-104-FY-21-103, FF-104-FY-21-104, FF-104-FY-21-105, FF-104-FY-21-106, FF-104-FY-21-107	Long Term Recovery Study 1 Restoration: 6 Months - Phone ,   Long Term Recovery Study Restoration: 6 Months - Electronic ,   Long Term Recovery Study Restoration: 12 Months - Phone ,   Long Term Recovery Study Restoration: 12 Months -- Electronic ,   Long Term Recovery Study Restoration: 18 Months - Phone ,   Long Term Recovery Study Restoration: 18 Months - Electronic ,   Long Term Recovery Study Restoration: 24 Months - Phone ,   Long Term Recovery Study Restoration: 24 Months - Electronic
National Fire Academy (NFA) Distance Learning Evaluation	FEMA Form FF-USFA-FY-23-103 (Formerly 519-0-4)	National Fire Academy (NFA) Distance Learning Evaluation
National Fire Academy (NFA) End of Course Evaluation	FEMA Form FF-USFA-FY-23-104 (formerly 519-0-5)	National Fire Academy (NFA) End of Course Evaluation
National Partnership Month Survey (April 2024)	FF-104-FY-24-123	National Partnership Month Survey (April 2024)
Qualitative Feedback on U.S. Fire Administration's Analytical Reports	FEMA Form FF-USFA-FY-22-120 (formerly 519-0-2)	Qualitative Feedback on U.S. Fire Administration’s Analytical Reports
Region 6 Recovery Summit 2024	FF-R6-FY-24-100	Region 6 Recovery Summit (July 2024)
Region II Community and Faith-Based Organizations Exercise and Needs/Capabilities Feedback Survey	FEMA Form FF-008-FY-22-127	Region II Community and Faith-Based Organizations Exercise and Needs/Capabilities Feedback Survey
U.S. Fire Administration Conference/Symposium Evaluation	FEMA Form FF-USFA-FY-23-105 (formerly 519-0-10)	USFA Conference/Symposium Evaluation

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,075,000	1,075,000	0	0	0	0
Annual Time Burden (Hours)	268,783	268,783	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an adjustment to the itemized annual burden hours estimate due to correcting the conversion rate of minutes to hours resulting in a reduction in burden hours from 269,495 to 268,783 hours (a reduction of 712 hours).

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Annual Cost to Federal Government: $2,180,168

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/30/2022

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