History Hub - Customer Satisfaction Survey
Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.
Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
Required questions are denoted by an *
1: *Please rate how well this site is organized.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
2: *Please rate how well the site layout helps you find what you need.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
3: *Please rate how quickly pages load on this site.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
4: *Please rate how completely the page content loads on this site.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
5: *Please rate the thoroughness of information on this site.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
6: *Please rate how well the site answers your questions.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
7: *Please rate the ability to sort information by criteria that are important to you on this site.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
8: *Please rate how well the features on the site help you find the information you need.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
9: *Please rate the visual appeal of this site.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
10: *Please rate the readability of the pages on this site.
1=Poor, 2, 3, 4, 5, 6, 7, 8, 9, Excellent=10; Don’t know
11: *What is your overall satisfaction with this site?
1=Very Dissatisfied, 2, 3, 4, 5, 6, 7, 8, 9, Very Satisfied=10; Don’t know
12: *How well does this site meet your expectations?
1=Falls Short of Expectations, 2, 3, 4, 5, 6, 7, 8, 9, Exceeds Expectations=10; Don’t know
13: *How does this site compare to your idea of an ideal website?
1=Not Very Close to Ideal, 2, 3, 4, 5, 6, 7, 8, 9, Very Close to Ideal=10; Don’t know
14: *How likely are you to recommend this site to someone else?
1=Very Unlikely, 2, 3, 4, 5, 6, 7, 8, 9, Very Likely=10; Don’t know
15: *How likely are you to return to this site in the future?
1=Very Unlikely, 2, 3, 4, 5, 6, 7, 8, 9, Very Likely=10; Don’t know
16: *How likely are you to use this site as a trusted resource?
1=Very Unlikely, 2, 3, 4, 5, 6, 7, 8, 9, Very Likely=10; Don’t know
17: *How likely are you to share content (like a video or article) from this site by posting it to a social media site (Facebook, Twitter, etc.)?
1=Very Unlikely, 2, 3, 4, 5, 6, 7, 8, 9, Very Likely=10; Don’t know
18: *How frequently do you visit History Hub?
First time
Daily
Weekly
Monthly
Once every few months
Every 6 months or less
19: *Which of the following best describes your role in visiting the site today?
Veteran or Veteran's family
Genealogist or family historian
Researcher
Museum visitor
History enthusiast
Educator or student
Government employee (local, state, federal)
Other, please specify:
20: *What were you primarily trying to accomplish on History Hub?
Research or request veteran’s service records
Research records (other than veteran’s service records)
Plan a visit
Find teacher resources
Shop online
Other, please specify: [Comment box]
21: *Did you accomplish what you wanted to do today on this site?
Yes
No
Partially
22: *Is there anything additional you would like to share with us about your experience with the site?
[Comment box: 1,000 Characters Remaining]
23: *The best thing on the History Hub site is:
[Comment box: 1,000 Characters Remaining]
Thank you very much for taking the time to complete this survey. With your generous help, we'll be able to continuously improve History Hub. If you have any questions about the survey, please email [email protected].
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | ptikiwala |
| File Modified | 0000-00-00 |
| File Created | 2021-01-26 |