The Centers for Medicare and Medicaid
Services stresses a continuing need for setting customer service
goals that include providing accurate, timely, and relevant
information to its customers. With these goals in mind, we
periodically survey our customers to ensure that the needs of
Medicare beneficiaries are being met. This survey will be used to
measure overall satisfaction of the customer service that the
Medicare Ombudsman Group (MOG) within CMS provides to Medicare
beneficiaries and their representatives. The information provided
will be used by management and staff to measure and improve the
quality and timeliness of responses to written and verbal
correspondence.
US Code:
42
USC 301 Name of Law: Public Health Service Act
The sample size is larger than
the prior collections due to the increase in Medicare
beneficiaries. Therefore, MOG adjusted the sample size accordingly
and that increase consequently raised the hour estimate as well as
the cost to the federal government.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.