Rail Employers
Railroad Retirement Board (RRB)
Final
Programming Notes:
Items in BOLD are programmer instructions and will not show to the respondent
All questions are required, except for open-ended
Scaled questions will have a “DK/NA” option
The Railroad Retirement Board is committed to providing Rail Employers services that meet your needs. Gathering your feedback helps to ensure that we are delivering on our commitment to you. To this end, we have commissioned the CFI Group, an independent third-party research group, to conduct a survey that asks about your satisfaction with our services as well as ways that we can improve our service to you.
The CFI Group will hold confidential your response to the survey. Your responses will be combined with information from other respondents for research and evaluation purposes so that we may continue to meet your needs in the future. However, your responses will be held anonymous and never connected to your answers. This brief survey will take approximately 12-15 minutes of your time.
The survey is authorized by the U.S. Office of Management and Budget Control No. 1090-0007 which expires on March 31, 2015.
If you have any questions about the survey, please contact [email protected].
Are you responding on behalf of your experience with more than one railroad?
Yes
No
How many employees does your organization have?
1 – 20
21 – 50
51 – 100
101 – 1,000
1,001 – 10,000
10,001+
What department do you work in?
Human Resources
Labor Relations
Payroll
Taxation
Other (please specify) ______
How many years have you been in your current position?
0-2
3-5
6-10
More than 10
Have you contacted a Railroad Retirement Board Field Office for business purposes within the last 3 months?
How did you contact the Railroad Retirement Board Field Office?
National Toll Free number
Direct Field Office number
Consider the most recent contact you have had with the Railroad Retirement Board Field Office. On a scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent,” please rate the following:
The ease of contacting the Railroad Retirement Board
The courtesy of its personnel
The professionalism of its personnel
The responsiveness of its personnel
The clarity of the information provided to you
The accuracy of the information provided to you
Did you receive the business information you needed?
Yes
No
Have you accessed RRB.GOV for business purposes (not personal) within the last 3 months?
Yes
No (skip to next section)
Did you access any of the following? (Select all that apply)
Forms
Employer Reporting Information
Agency Reports
Press releases
None of the above (skip to next section)
Did you also access any of the following? (Select all that apply)
Program Letters
Training Videos
Employer Reporting Instructions
Other (please specify)__________
(If Q14=1,2,3,4 or Q15=1,2,3,4) Did you find the business information you needed?
Yes
No
(If Q13=Yes ) On a scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent,” please rate the clarity of information provided to you.
Have you accessed the on-line Employer Reporting System-ERSNet to access Reporting Forms since January 1, 2015?
Yes
No (skip to next section)
(If Q18=1) Which of the following forms did you use? (select all that apply)
|
|
|
Thinking about your experience with these forms, please rate the following on a scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent”:
Ease of understanding the instructions on the forms
Accuracy of the instructions
Ease of using the online form
Helpfulness of the ERSNet System in fulfilling your reporting obligations
Do you think the ERSNet System is providing the services you need?
Yes
No
All suggestions are valuable, please describe any suggestions you have for changes or improvements to the Employer Reporting System (ERSNet System). (open-end)
Have you contacted the Quality Reporting Service Center via phone in the last year?
Yes
No (skip to next section)
Consider the most recent contact you have had with the Quality Reporting Service Center. On a scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent,” please rate the following:
The ease of contacting the Quality Reporting Service Center
The courtesy of its personnel
The professionalism of its personnel
The responsiveness of its personnel
The clarity of the information provided to you
The accuracy of the information provided to you
Did you receive the business information you needed?
Yes
No
Have you received any training from the Quality Reporting Service Center?
Yes
No (skip to next section)
Please select the month and year of the training. (Month 1-12 and year (2000 – 2014) drop down included)
On a scale from 1 to 10 where 1 means “Not at all” and 10 means “Very Much,” please rate the extent to which the training helped you to better assist your employees regarding their benefits.
Did you receive the business information you needed?
Yes
No
Please describe any suggestions you have for training topics. (open-end)
On a scale from 1 to 10 where 1 means “Not at All Satisfied” and 10 means “Extremely Satisfied,” how satisfied are you with services provided by the Railroad Retirement Board?
Using a 10-point scale on which 1 now means “Does Not Meet Expectations” and 10 means “Exceeds Expectations,” to what extent have the services provided by the Railroad Retirement Board fallen short of or exceeded your expectations?
Forget for a moment your experiences with the Railroad Retirement Board. Now, imagine an ideal organization that provides assistance to Rail Employers regarding benefits to rail employees. How well do you think the Railroad Retirement Board compares with that ideal organization? Please use a 10-point scale on which 1 means “Very Far from Ideal” and 10 means “Very Close to Ideal.”
Using a 10-point scale on which 1 means “Not At All Confident” and 10 means “Very Confident,” how confident are you that the Railroad Retirement Board will do a good job in providing assistance to you in the future?
Please describe any suggestions you have for changes or improvements to Reporting Forms. (open-end)
Is there any additional information that you would like to provide the Railroad Retirement Board to help them better assist you in the future. Please describe. (open-end)
Thank you for your time. The Railroad Retirement Board appreciates your views and will use them to better serve its customers. Have a nice day!
____________________________________________________________________________________________
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Modified | 0000-00-00 |
File Created | 2021-01-25 |