NIAID Customer Satisfaction Survey
Final
Items in bold will not appear to respondent.
Thank you for visiting our site. You have been randomly chosen to take part in a brief survey to let us know what we are doing well and where we can improve. Please let us know if you are willing to take a few minutes and share your opinions once you are done browsing our site.
Thank you for participating in our survey! Your responses are being collected by CFI Group, an independent third party. Your opinions and feedback will be combined with those of other customers to help the National Institute of Allergy and Infectious Diseases (NIAID) understand how to best serve you.
This survey is authorized by Office of Management and Budget Control No. 1090-0007, which expires May 31, 2018 and your participation is voluntary and anonymous.
(PN: New screen)
SC1. How frequently do you visit the NIAID website?
First time
More than once a day
Daily
About once a week
About once a month
Every 6 months or less
SC2. What is your primary purpose for visiting this website?
Find general information about NIAID
Find information on diseases and conditions
Find information on research funding
Find information on research programs
Find information on labs at NIAID
Find training or employment opportunities
Find information on research news
Other (please specify)
SC39. Which of the following ways did you primarily look for information while on the NIAID website?
Type in text box (Search Tool)
Navigate by Health or Research topic/subject
Navigate by Research Funding
Navigate by latest News and Events
Navigate by Labs and Scientific Resources
More than one of the above
No Preference/Not Sure
Other (please specify)
SC41. (IF SC39 = A) Did you experience any of the following when typing into the text box (search tool)? (Please select all that apply)
Returned too many results
Returned too few results
Returned no results
Returned results that were too similar/redundant
Results were not relevant to my search
None of the above
Other (please specify)
LFN. Please think about your experience navigating the NIAID website. Using a scale from 1 to 10 where 1 is “Poor,” and 10 is “Excellent,” please rate the following:
(Select one for each row)
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Poor 1 |
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Excellent 10 |
Don’t Know |
LF1. Visual appeal of the site |
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LF2. Balance of text and graphics on the site |
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LF3. Readability of the pages |
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NAV1. How well the site is organized |
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NAV1. Options available for navigating the site |
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NAV1. How well the site layout helps you find where you are |
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NAV1. Number of clicks to get where you want |
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(PN: New screen)
CF. Now, please think about the content and functionality of the NIAID website. Using the same scale, please rate the following:
(Select one for each row)
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Poor 1 |
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Excellent 10 |
Don’t Know |
C1. Accuracy of information |
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C2. Quality of information |
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C3. Freshness of content |
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C4. Ease of understanding the information you read on the site |
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F1. Usefulness of the features provided (i.e., Search, Links, Health & Research Topics, Rotating Slideshow) on this site |
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F2. Convenience of the features (i.e., Search, Links, Health & Research Topics, Rotating Slideshow) on this site |
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F3. Variety of features (i.e., Search, Links, Health & Research Topics, Rotating Slideshow) on this site |
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(PN: New screen)
CSI1. Now, please consider all your experiences to date with the NIAID website. Please rate the following
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Very Dissatisfied 1 |
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Very Satisfied 10 |
Overall satisfaction with the site |
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Falls Short Of Your Expectations 1 |
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Exceeds Your Expectations 10 |
How well this site has met your expectations |
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Not Very Close to the Ideal 1 |
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Very Close to the Ideal 10 |
How this site compares to your idea of an ideal website |
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OM. On a scale from 1 to 10 where 1 means “Not at All Likely” and 10 means “Very Likely,” please indicate how likely you are to:
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Not at All Likely 1 |
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Very Likely 10 |
Don’t Know |
OM1. Return to this website |
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OM2. Recommend this website to someone else |
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OM3. Use this website as your primary resource for obtaining information from the organization |
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SC47. Please provide any additional feedback in order for us to continually improve upon your website experience. (Open End)
(PN: New screen)
SC4. In what role are you visiting the NIAID website today?
Patient with a specific disease or condition
Family member, Friend or Acquaintance of a Patient
Health Care Provider/Health Professional
Scientist Researcher
General Health Consumer
NIAID employee or contractor
Advocate
Media/Journalist
Policy Maker
Public Health Official
Student
Educator/Teacher
Librarian or Information professional
Other (please specify)
SC13. (IF SC4 = E) Which best describes your specific role as a general health consumer?
Person with a health concern
Person interested in learning more about a disease or condition
Other (please specify)
SC15. (IF SC4 = G) Which best describes your specific role as an advocate?
Patient advocate
Policy advocate
Research advocate
Other (please specify)
SC19. (IF SC4 = E, G, K, L or M) How do you plan to use the information you find on this site today?
Give information to a family member or friend
Share and talk about information with my health care provider
For my own personal use
Use to do homework or class assignment
Use as teaching material or for a class
Didn't find what I wanted
Not sure yet
Other (please specify)
SC21. (IF SC4 = C) Which best describes your specific role?
Physician
Nurse/Nurse practitioner
Care coordinator/Case manager/Patient navigator
Pharmacist
Physician assistant
Counselor/Clinical social worker
Dietician/Nutritionist
Other (please specify)
SC23. (IF SC4 = C) Are you involved in clinical research?
Yes
No
SC24. (IF SC4 = C) Do you specialize in the care of patients with allergy or infectious diseases?
Yes
No
SC25. (IF SC4 = C) How do you plan to use the information you find on this site today?
Keep myself up-to-date/Improve my understanding of clinical research findings
Improve my understanding of basic research concepts and findings
Plan or verify treatment
Learn how to become a clinical trial investigator
Provide information to a patient or family member
Provide clinical trial information to a patient or family member
Provide information to other health care providers
Provide information to students
For my personal use
Didn’t find what I wanted
Not sure yet
Other (please specify)
SC27. (IF SC4 = D) Which best describes your specific role?
Post doctoral fellow
Prospective researcher
First-time researcher
New Principal Investigator (PI)
Long-time/Experienced researcher
Research manager/Administrator
Other (please specify)
SC29. (IF SC4 = D) Have you ever applied for research funding from NIAID?
Yes
No
I am currently working on my first application for research funding
SC30. (IF SC29 = A) Have you ever received research funding from NIAID?
Yes
No
SC31. (IF SC29 = A) How many times have you applied for research funding from NIAID?
Once
2-5 times
6-10 times
More than 10 times
SC32. (IF SC4 = D) Are you involved in…
Clinical research
Basic research
Both
None of the above
SC33. (IF SC4 = D) Did you visit any of the research funding pages during your visit today?
Yes
No
Not sure
SC34. (IF SC4 = D) Did you visit Resources for Researchers during your visit today?
Yes
No
Not sure
SC35. (IF SC4 = D) How do you plan to use the information you find on this website today?
Learn about NIAID research priorities
Improve my understanding of basic research concepts and findings
Keep myself up-to-date/Improve my understanding of clinical research findings
Develop a research proposal
Provide information to other scientist/researchers
Provide information to students
For my personal use
Didn’t find what I wanted
Not sure yet
Other (please specify)
SC37. Have you found the information you were looking for on the NIAID website today?
Yes
No
SC38. (IF SC37 = B) Please specify what you are unable to find on the NIAID website: (Open End)
SC42. SC48. In the last three months, which of the following have you done? (Please select all that apply)
Signed up for email updates on NIAID.gov
Visited or "liked" NIAID's Facebook page
Followed NIAID's Twitter profile
Sent a NIAID E-card
Shared or viewed an image on the NIAID Flickr page
Watched a video on NIAID.gov or NIAID's YouTube page
Listened to podcasts on NIAID.gov
None of the above
SC56. Have you ever accessed the NIAID site using a mobile phone or tablet?
Yes
No, but I plan to do so
No, but I might in the future
No, and I don't plan to do so
SC56a. (IF SC56 = A) Please rate your overall satisfaction with the site experience using a mobile phone or tablet.
SC57. Have you ever accessed the NIAID Social Media sites (e.g., Facebook, LinkedIn, etc.) using a mobile phone or tablet?
Yes
No, but I plan to do so
No, but I might in the future
No, and I don't plan to do so
SC56a. (IF SC57 = A) Please rate your overall satisfaction with the NIAID Social Media sites.
Thank you for your time. Your feedback is very much appreciated.
9/14/15
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | DIRECTV |
Author | Doug Helmreich |
File Modified | 0000-00-00 |
File Created | 2021-01-25 |