Form 764 2015 764 NCA_Questionnaire_2016 (same as last year)

American Customer Satisfaction Index "Customer Satisfaction Surveys"

2015 764 NCA_Questionnaire_2016 (same as last year)

2015 764 NCA_Questionnaire_2016 (same as last year)

OMB: 1090-0007

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oice be heard!

PERMIT NO. 311

BUFORD GA

Artwork for User Defined (4.75" x 8.5")
Layout: AARP HEALTH CARE OPTIONS.LYT
October 18, 2010
Artwork for User Defined (4.75" x 8.5")
Layout: AARP HEALTH CARE OPTIONS.LYT
October 18, 2010

Produced by DAZzle, Version 9.0.05
(c) 1993-2009, Endicia, www.Endicia.com
U.S. Postal Service, Serial #
Produced by DAZzle, Version 9.0.05
(c) 1993-2009, Endicia, www.Endicia.com
U.S. Postal Service, Serial #

CFI GROUP
BUFORD
GA 30515-9905
PO BOX 1291
BUFORD GA 30515-9905

c/o Eidex Group, LLC
POSTAGE WILL BE PAID BY ADDRESSEE
PO Box 1291
CFI GROUP
Buford, GA
30515
PO BOX 1291

POSTAGE WILL BE PAID BY ADDRESSEE
FIRST-CLASS MAIL
PERMIT NO. 311
BUFORD GA

FIRST-CLASS MAIL

BUSINESS REPLY MAIL
CFIBUSINESS
GROUP
REPLY MAIL

roup
Post Office Box

The National Cemetery Administration has contracted CFI Group
to conduct a survey.

This survey measures your satisfaction with the services you
received from one of the Department of Veteran Affairs' national
cemeteries, which are operated by the National Cemetery
Administration.

Your opinions are voluntary and confidential, but very important
for this research and may help others whom this agency serves
in the future.*
Thank you for completing this survey and letting your voice be heard!

National Cemetery Administration
Department of Veterans Affairs

*This survey is authorized by Office of Management and Budget
Control No. 1090-0007,
1090-0007 which expires on March 31, 2015.

Please seal the survey with tape so that the address to CFI Group
shows on the outside. Drop the completed survey into a US Post Office Box
within two weeks. The survey is already stamped.

NO POSTAGE
NECESSARY
IF MAILED
NO
POSTAGE
IN
THE
NECESSARY
UNITED
STATES
IF MAILED
IN THE
UNITED STATES

1 Be
Before
1 Before
o eBefore
you
youyou
had
had
you
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expe
experience
had
experience
ence
experience
wwith
hwith
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onanational
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ecemetery
y and
andand
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the
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ey

Adm
Administration,
Administration,
nAdministration,
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think
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think
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and
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ow
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11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
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11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Ve
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7 7 7To
To wha
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extent
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se
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and
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11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
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8 8 8 To
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11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
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ne

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
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aat aall
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eaClear
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4 Was
Was
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he
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number)
number)
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
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Helpful
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Helpful
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5 How
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5 How
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How
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11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
11
11 11 11
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eous
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6 How
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6 How
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nsstaff
terms
eainms
terms
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ms
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of ng
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oof be
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ng
know
knowledgeable,
knowledgeable,
edgeab
knowledgeable,
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e he
helpful,
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and
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responsive?
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ve? (Circle
Cve?
(Circle
c e(Circle
numbe
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cnumber)
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number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
11
11 11 11
No
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s a nons regarding
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expe
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ned
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How
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well
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poo
poorly
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poorly
was
waswas
you
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was
your
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complaint
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complaint
n hand
handled?
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handled?
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12A
12A
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11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Hand
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Ve
Very
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Poorlyy
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12B
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How
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acomp
complaint?
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number)

3 Was
3 Was
Was
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Was
the
information
n othe
information
mainformation
on abou
about
about
about
the
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na
national
the
national
onanational
ceme
cemetery
cemetery
ecemetery
y and
andand
its
sand
se
services
its vservices
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services
cclear
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and
and
clear
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understandable?
understandable?
sunderstandable?
andab e? (Circle
C (Circle
c e(Circle
numbe
number)
number)
number)

Think
nk
Think
abou
Think
Th
about
about
nk any
about
abou
anyany
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commun
ca on ca
you
youon
you
may
may
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may
have
have
may
have
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have
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wwith
had
hwith
the
hew
with
the
Na
National
h the
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onaNa
National
Ceme
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ona
Cemetery
Cemetery
Ceme
ey ey
12 1212Th

Sa
Satisfaction
Satisfaction
s ac
Satisfaction
Sa
ons ac
includes
nc on
includes
udes
includes
ncmany
many
udes
many
many
things.
h ngs
things.
things.
hPPlease
ngs
ease
Please
Please
P
cons
consider
ease
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consider
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de
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ove
overall
your
you
overall
a ove
overall
sa
satisfaction
satisfaction
sa acsa
satisfaction
ons ac
wwith
hon
with
the
hew
with
the
h the
he
na
national
national
onana
national
ceme
cemetery…
ona
cemetery…
eceme
cemetery…
y… e y…

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Ve
Very
yVeryVe
Veryy
Ve
Very
yVeryVe
Veryy
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cu D
Difficult
cu
Easy
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Consider
Consider
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aallde
you
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all your
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experiences
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ences
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to
o da
date
to edate
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date
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ethe
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with
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h the
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national
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national
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cemetery.
ona
cemetery.
eceme
cemetery.
y How
How
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satisfied
How
satisfied
s sa
satisfied
ed s ed
9 9 9 Cons
aare
eare
you
you
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you
ewwith
you
hwith
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with
the
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ceme
cemetery?
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cemetery?
eceme
cemetery?
y? (Circle
Ce (Circle
y?
c e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Ve
Very
yVeryVe
Veryy
Ve
Very
yVeryVe
Veryy
DDissatisfied
ssa
Dissatisfied
sD
Dissatisfied
ed
ssa s ed
Sa
Satisfied
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s ed
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Sa
s ed

10 10Cons
Considering
10Considering
de
Considering
Cons
ng de
aall oof
ng
allyou
your
of
aallyour
oofexpec
expectations,
your
you
expectations,
expectations,
expec
a onsa to
oons
wha
what
to what
tooex
extent
what
wha
en
extent
extent
ex
has
hasen
has
the
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the
na
national
the
he
national
onana
national
ceme
cemetery
ona
cemetery
eceme
cemetery
y ey
fallen
a en
fallen
fallen
sho
short
a en
short
osho
short
of oor
of exceeded
exceeded
or
of exceeded
o
or exceeded
o
you
your
your
expec
expectations?
your
you
expectations?
expectations?
expec
a ons?
a ons?
(Circle
C (Circle
c e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Fa
Falls
sFalls
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Short
Falls
Fa
Short
s Sho
Short
Exceeds
Exceeds
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Exceeds
oof Expec
Expectations
of Expectations
oof aExpec
Expectations
ons a ons
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aExpec
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ons a ons

11 11Th
11nk
Think
Think
abou
Think
Th
about
about
nk an
about
abou
an an
ideal
deaan
ideal
ve
veterans’
ideal
dea
eveterans’
ans
veterans’
ve
eceme
cemetery
ans
cemetery
eceme
cemetery
y that
haethat
ytreats
ea
that
ha
treats
s ve
treats
veterans
eaeveterans
sans
veterans
ve
w
ewith
ans
hwith
respect
espec
with
w
respect
h respect
espec
and
andandand
is
s ma
maintained
is maintained
nissama
maintained
nedn as
aasned
aaasna
national
aasnational
ona
a na
national
sh
shrine.
ona
shrine.
ne sh
shrine.
How
How
neHow
we
well
How
well
does
does
well
we
does
the
he
does
the
ceme
cemetery
the
he
cemetery
eceme
cemetery
y you
youeyou
used
used
y you
used
used
compa
compare
compare
compare
compa
ew
with
hwith
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that
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that
ha
ideal?
? ideal?
dea
(Circle
C (Circle
c? e(Circle
numbe
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cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
NotNot
Ve
Very
Not
No
yVeryVe
Veryy
Ve
Very
yVeryVe
Veryy
CClose
ose
Close
to
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Close
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ose
dea
to Ideal
too Ideal
dea
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ose
Close
to
oC
Close
Ideal
ose
dea
to Ideal
too Ideal
dea

13 1313How
How
How
wwilling
How
willing
ng w
willing
wou
would
ng
would
d wou
would
you
youyou
be
dbeyou
be
to
o say
say
be
to say
to
pos
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