FinCEN Portal/FinCEN Query Draft
FinCEN Portal and FinCEN Query
The Financial Crimes Enforcement Network (often referred to as FinCEN) is committed to serving and satisfying their customers. FinCEN records indicate that your organization is authorized to access Bank Secrecy Act data by logging onto FinCEN’s Portal and then linking to FinCEN Query. We are asking for feedback regarding your satisfaction with both the FinCEN Portal and FinCEN Query application.
The survey will take approximately 8 to 10 minutes to complete. CFI Group will treat all information you provide as confidential. All information you provide will be combined with others for research and reporting purposes. Your individual responses will not be released. This survey is authorized by the U.S. Office of Management and Budget Control No 1090-0007, which expires May 31, 2018.
Demo1. Which of the following best describes your organization? (Select one)
Federal Law Enforcement Agency
Federal Regulator
State/local Law Enforcement
State/local regulator
Other (specify)
Demo2. Please indicate your organization [OPEN END]
PU1. How long have you been using the FinCEN Portal? (Select one)
Less than one month
More than one month but less than six months
Six months to 12 months
Longer than 12 months
PU2. Which best describes how frequently you log into the FinCEN Portal (Select one)
At least once a day
A few times a week
Once a week
Once a month
Once every few months
PU3. What FinCEN Tools have you accessed on the FinCEN Portal? (Select all that apply)
FinCEN Query
User Reports
Secure Mail
Knowledge Library
Training/Help
Manage My Account
The following questions pertain to your use of the FinCEN Portal. On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate FinCEN’s Portal on the following. If a question does not apply, please select “N/A.”
PU6. Ease of use
PU7. Ease of accessing information
PU8 Usefulness of Critical Announcements
PU9. Usefulness of “What’s Happening”
PU10. Usefulness of Helpful Links
PU11. Using a 10-point scale where “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with the FinCEN Portal?
QU1. How long have you been using the FinCEN Query? (Select one)
Less than one month
More than one month but less than six months
Six months to 12 months
Longer than 12 months
Never used FinCEN Query [IF “e” SELECTED, GO TO CLOSING AND END SURVEY]
QU2. Which best describes how frequently you log into the FinCEN Query (Select one)
At least once a day
A few times a week
Once a week
Once a month
Once every few months
FinCEN Query has four search options – Basic, Intermediate, Advanced, and Quick.
QU3. How often do you use the Basic option?
Always
Often
Occasionally
Never
QU4. How often do you use the Intermediate option?
Always
Often
Occasionally
Never
QU5. How often do you use the Advanced option?
Always
Often
Occasionally
Never
QU6. How often do you use the Quick option?
Always
Often
Occasionally
Never
The following questions ask about FinCEN Query. On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate FinCEN Query on the following:
QU7. Ease of use
QU8. Query response time
QU9. Now consider your overall experience with FinCEN Query. Using a 10-point scale where “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with FinCEN Query?
QU10. What suggestions do you have for improving FinCEN Query? [OPEN END]
On a scale from “1” to “10,” where “1” is “not at all useful” and “10” is “very useful,” please rate the value of the BSA data you access in FinCEN Query with respect to the following:
V1. Providing information previously unknown
V2. Supplementing or expanding known information
V3. Verifying existing information
V4. Helping you identify new leads
V5. Opening a new investigation or examination
V6. Supporting existing investigation or examination
V7. Providing information for investigative or examination report
TUS1. Under the FinCEN Tools section of the Portal, there is a Training/Help module that consists of multiple training components. On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the usefulness of each Tool you have used. If you have not used one of the tools listed, select N/A.
Web-Based Training Modules (e.g. Law Enforcement and Regulator Basic Query, etc.)
Job Aids
Online Help Training
FinCEN Query Quick Reference Guide
FinCEN Query User Manual
FinCEN Portal Login Instructions
TUS2. What suggestions do you have for improving any of these Training/Help resources? [OPEN END]
FinCEN also has an Application Help Desk to provide support to users that can be reached by phone (866-272-1310) or email ([email protected]).
TUS3. Have you contacted the Application Help Desk for support on FinCEN Portal or Query?
Yes
No
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the Application Help Desk on the following. If a question does not apply, please select “N/A.”
TUS4. Courtesy of representative
TUS5. Knowledge of the representative
TUS6. Timeliness of response
TUS7. Ability to resolve your problem/issue
Now we are going to ask you to consider your use of both the FinCEN Portal and Query as well as any support you received from FinCEN on those tools:
ACSI1. Using a 10-point scale where “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with the tools and the support that FinCEN provides to allow you to access BSA data?
ACS2. To what extent do the tools and support you receive from FinCEN to access BSA data meet your expectations? Please use a 10-point scale where "1" now means "did not meet your expectations" and "10" means, "Exceeds your expectations."
ACSI3. Imagine the ideal BSA data access tools and support. How well does FinCEN compare with that ideal? Please use a 10-point scale where "1" means "Not very close to the ideal" and "10" means, "Very close to the ideal."
On behalf of FinCEN, I thank you for your time and participation today. Your feedback is greatly appreciated.
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File Type | application/msword |
Author | Computer12 |
Last Modified By | Adams, Luciana P |
File Modified | 2017-05-15 |
File Created | 2017-05-15 |