Form 822 2017 822 Questionnaire_USGS Webmonitor_CFI Group Final_8

American Customer Satisfaction Index "Customer Satisfaction Surveys"

2017 822 Questionnaire_USGS Webmonitor_CFI Group Final_8.24.17

2017 822 Questionnaire_USGS Webmonitor_CFI Group Final_8.24.17

OMB: 1090-0007

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USGS.gov Webmonitor Survey

August 10, 2017


U.S. Geological Survey www.usgs.gov

Web Monitor Questionnaire


Note: Items in bold will not appear to respondent.

Pre-Survey



Thank you for visiting www.usgs.gov. You have been randomly chosen to take part in a brief survey to let us know what we are doing well and where we can improve. After you are done browsing our site, please take a few minutes to complete our 9 question survey. Your opinion matters and your participation is voluntary and anonymous; we are not collecting or storing any personal data.



Introduction


Thank you for sharing your views about www.usgs.gov. Your feedback will help us evaluate our website and consider ways we might improve it.


This survey is authorized by Office of Management and Budget Control No. 1090-0007, which expires May 31, 2018.


The survey is only 9 questions.

USGS Association


GOVUSE What areas of science do you associate USGS with? Please select all that apply.


  1. Biology and Ecosystems

  2. Coasts

  3. Data, Tools and Technology

  4. Energy

  5. Environmental Health

  6. Geology

  7. Mapping, Remote Sensing, and Geospatial Data

  8. Minerals

  9. Natural Hazards

  10. Oceans

  11. Planetary Science

  12. Water


  1. Other (please specify)





Content

Now, please think about the content the www.usgs.gov provides. Using a scale where 1 means “Poor” and 10 means “Excellent” please rate the following:




Poor 1

2

3

4

5

6

7

8

9

Excellent 10

Don’t Know

CONUND How understandable was the information?














Navigation



Please think about your experience navigating the www.usgs.gov website with the blue main navigation bar. Using a scale from 1 to 10 where 1 is “Poor,” and 10 is “Excellent,” please rate the following:




Poor 1

2

3

4

5

6

7

8

9

Excellent 10

Don’t Know

NAVBAR Please rate the usefulness of the blue navigation bar at the top of the site














Outcome Measures

On a scale from 1 to 10 where 1 means “Not at All Likely” and 10 means “Very Likely,” please indicate how likely you are to:






Not at All Likely 1

2

3

4

5

6

7

8

9

Very Likely

10

Don’t Know

OMRET. Return to this website












OMREC. Recommend this website to someone else














Customer Satisfaction Index (CSI)



CSI1. Now, please consider all your experiences to date with the www.usgs.gov website. Please rate the following:


Very Dissatisfied 1

2

3

4

5

6

7

8

9

Very Satisfied 10

Overall satisfaction with the site












CSI2.


Falls Short of Your Expectations 1

2

3

4

5

6

7

8

9

Exceeds Your Expectations 10

How well this site has met your expectations











CSI3.



Not Very Close to the Ideal

1

2

3

4

5

6

7

8

9

Very Close to the Ideal

10

How this site compares to your ideal website













Demographic Questions


FNLCOMT Is there anything else about your experience with www.usgs.gov that you would like to share with us? (Optional)


OPEN END ANSWER

Post-Survey



Thank you for taking the time to share your views about www.usgs.gov. Your feedback will help us improve our site.





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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
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AuthorDoug Helmreich
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File Created2021-01-22

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