F2SC - School Food Authority Food Service Directors, follow up phone call to nonrespondents

Attachment Q Script and Log for Reminder Phone Calls

Script and Log for Reminder Calls
Note: Phone calls will be made using contact information from list frame and outcomes logged
according to format following the script.
1) Hello, Mr./Ms. [insert SFA director’s name]. This is [Insert Name] calling on behalf of
the USDA Economic Research Service. I’m calling to follow up with you about the
USDA Farm to School Census. Did you receive an invitation to participate in the Census
from the Child Nutrition Director in your State?
a. Yes, and I already answered it
b. Yes (received but haven’t answered it)
c. No (haven’t received it)

GO TO #6
GO TO #4
GO TO #2

2) That’s okay. The Farm to School Census is a questionnaire going out to every school
district in the country to find out how many districts are buying locally-produced food for
school meals. If you like I can send you another copy of the invitation email or help you
fill out the form. Would that be helpful?
a. Yes, please send email
b. Yes, please help fill out.
c. No thanks

GO TO #3
GO TO Help Line Script
GO TO #5

3) Okay, great. Can I just get your email address? (Confirm or address in log) Great.
Well send that out today. Thank you so much! Good-bye.
4) That’s okay. If you like I can help you fill out the form right now and get it out of the
way. Would that be helpful?
a. Yes, please help fill out.
b. No thanks

GO TO Help Line Script
GO TO #5

5) Okay, when you start the questionnaire, you’ll see a phone number you can call if you
need any have any questions. Thank you so much! Good-bye.
6) Fantastic! We appreciate your time so much. Have a great day! Goodbye.

Log for Reminder Phone Calls (Excel spreadsheet)
State

District

Director’s Name

Phone
number

Email
address

Phone call
outcome

Follow
up?

Log will be constructed from portion of list frame that has not responded after 4 weeks.