HHS.gov Website Satisfaction Survey
OMB No. 0990-0379
Exp. Date 08/31/2017
Thank you for agreeing to participate today. The survey should take 5-10 minutes. Thank you again for your time.
Please let us know how you came to this survey.
Through an email from HHS.gov
Through a link on the HHS.gov website
From an HHS.gov blog post
Through Social Media (Facebook, Twitter, etc.)
Through the HHS Intranet
Other - please specify
With which of the following groups do you most closely identify?
Consumer (member of the general public)
Health Care Professional (e.g., doctor, nurse)
Human Services Professional (e.g., social worker)
HHS Grantee
Public Policy Professional
HHS Employee or Contractor
Academic/Researcher
Journalist
Non-HHS Government Employee
Student
Where have you or did you hear about the U.S. Department of Health & Human Services website HHS.gov? [select all that apply]
Internet search
Referred by an organization or professional contact
Referred by a friend or family member
Referred by another website
News story (TV, radio, newspaper)
Workshop, presentation or other event
Television program
Blog
Social network (Facebook, Twitter, etc.)
Other – please specify
How often have you visited HHS.gov?
I visited the site once
Visited 2-3 times before
Regularly (at least once a week)
Monthly (1-2 times a month)
Quarterly (3-4 times a year)
Annually (1-2 times a year)
I have not visited HHS.gov
Other - please specify
Were you looking for anything specific on the site?
Yes
No
Not sure
If yes, please tell us more.
On your most recent visit, which of the following are true? Select all that apply.
I was able to find exactly what I was looking for
I was able to find a part of what I was looking for
I was able to find something better than what I was looking for
I had no specific agenda in mind when I visited
I was not able to find what I was looking for
Please tell us more.
How have you interacted with the U.S. Department of Health & Human Services using HHS.gov? [select all that apply]
Signed up for Medicare/ Medicaid
Researched health information
Researched insurance
Signed up for insurance
Look for grant information
Looked for job openings
Looked for business opportunities
Signed up for their emails (Gov. Delivery)
Follow them on social media (Facebook, Twitter, etc.)
Looked for contact information (phone number(s) or email addresses)
Other - please specify
What is the primary reason you visited HHS.gov?
For work
For personal reasons
For school
Other - please specify
Please tell us more.
Which of the following do you use to access HHS.gov: [select all that apply]
A desktop or laptop computer
A tablet computer
A smartphone
Other – Please specify.
In general, which of the following describes your overall impression of the U.S. Department of Health & Human Services website (HHS.gov)?
Positive
Neutral
Negative
No experience or impression
Please tell us more.
Please rate HHS.gov on the following:
Scale:
Excellent
Very good
Good
Average
Poor
Did not notice
Categories:
Layout/Design [Look and Feel]
Accuracy of the information
Ease of moving around the site (the navigation)
Quality of the information
Quality of the writing
Quality of the images on the site
The amount of information
Search functionality
The ability to help you answer your question or solve your problem
How easy or difficult is it to find information on HHS.gov?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Please tell us more.
Please indicate how much you agree or disagree with tie following phrases about the website HHS.gov.
Scale:
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
Categories:
HHS.gov is a well-designed website.
I have confidence in the information HHS.gov provides.
HHS.gov is responsible.
The information on HHS.gov is up to date.
HHS.gov makes it easy for me to access the information I need.
HHS.gov provides dependable information.
The Information on HHS.gov difficult to understand.
HHS.gov wastes money.
HHS.gov is a poor website.
Information is hard to find on HHS.gov.
Do you trust HHS.gov?
Yes
No
Not sure
How did or how could HHS.gov earn your trust?
Select three words below that you feel best describe HHS.gov:
Accessible
Authoritative
Busy
Confusing
Consistent
Difficult
Disorganized
Easy
Helpful
Informative
Irrelevant
Negligent
Out of Touch
Professional
Relevant
Secure
Unethical
Unreliable
Unstable
Useful
What other words might you use to describe HHS.gov?
What
do you like most about HHS.gov?
(Please list up to 3 things)
1.
[Text
Box]
2.
[Text
Box]
3.
[Text
Box]
How
could HHS.gov
improve?
(Please list up to 3 ways)
1.
[Text
Box]
2.
[Text
Box]
3.
[Text
Box]
How likely are you to recommend HHS.gov to a friend or colleague?
Very Likely
Likely
Not sure
Not very likely
Not likely at all
Please tell us more.
Final comments about HHS.gov:
Thank you for taking time out to participate in our survey. We truly value the information and recommendations you have provided.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0990-0379. The time required to complete this information collection is estimated to average _5_ minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 336-E, Washington D.C. 20201, Attention: PRA Reports Clearance Officer
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | HHS.gov Website Satisfaction Survey |
| Author | Mayeaux, Rebecca |
| File Modified | 0000-00-00 |
| File Created | 2021-01-25 |