OMB approves
this collection for a period of three years. To request approval of
information collections under this generic approval, the agency
must do the following: 1) Unless an agency is using multiple modes
of collection (e.g., paper forms and electronic submissions),
provide a Generic Clearance Submission Template for each
Instrument; 2) If the agency is using multiple modes of collection
(e.g., paper forms and electronic submissions), the same Generic
Clearance Submission Template may be used for both instruments; 3)
each Generic Clearance Submission Template must be uploaded as a
Supplementary document using a naming convention that allows the
public to identify the associated instrument; 4) submit no more
than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
08/31/2017
08/31/2017
08/31/2017
3,000,000
0
1,000,000
500,000
0
67,000
0
0
0
This collection of information is
necessary to enable HHS to garner customer and stakeholder feedback
in an efficient, timely manner, in accordance with our commitment
to improving service delivery. The information collected from our
customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with HHS
programs.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
The Digital Communications
Division (DCD) within the Office of the Assistant Secretary for
Public Affairs (ASPA) is responsible for maintaining the HHS
premier website, HHS.gov. As such, the DCD has begun the task of
totally redesigning the front-end website as well as the back-end
architecture to enhance the end-user experience. The DCD will
utilize current website surveys to capture user satisfaction as
well as future surveys in 3 to 6 month increments to verify the
various phases of website redesign are achieving the desired effect
for the end-user. In addition, other activities within the Office
of the Secretary (OS) of HHS are grouped with ASPA to utilize the
same OMB control number for surveys. The other activities within OS
are adhering to the GSA mandate to capture user satisfaction for
their website information and the services they render. It is for
these reasons that we require additional burden hours for OMB
control number 0990-0379.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
0990-0379 Change Request_DKC.doc
0990-0379_B.docx
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