Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection
No
Regular
Approved with change
03/16/2015
03/04/2015
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
08/31/2017
08/31/2017
08/31/2017
3,000,000
0
1,000,000
500,000
0
67,000
0
0
0
This collection of information is necessary to enable HHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with HHS programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
The Digital Communications Division (DCD) within the Office of the Assistant Secretary for Public Affairs (ASPA) is responsible for maintaining the HHS premier website, HHS.gov. As such, the DCD has begun the task of totally redesigning the front-end website as well as the back-end architecture to enhance the end-user experience. The DCD will utilize current website surveys to capture user satisfaction as well as future surveys in 3 to 6 month increments to verify the various phases of website redesign are achieving the desired effect for the end-user. In addition, other activities within the Office of the Secretary (OS) of HHS are grouped with ASPA to utilize the same OMB control number for surveys. The other activities within OS are adhering to the GSA mandate to capture user satisfaction for their website information and the services they render. It is for these reasons that we require additional burden hours for OMB control number 0990-0379.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
0990-0379 Change Request_DKC.doc
0990-0379_B.docx
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