___
Thank you for agreeing to participate in this survey today. The survey should take 10-15 minutes.
With which of the following groups do you most closely identify? [Select all that apply.]
Consumer (member of the general public)
Health Care Professional (e.g., doctor, nurse)
Human Services Professional (e.g., social worker)
HHS Grantee
Public Policy Professional
HHS Employee or Contractor
Academic/Researcher
Journalist
Non-HHS Government Employee
Student
Other - please specify _____________
Which of the following are you or have you used to access HHS.gov: [select all that apply]
Rows:
A desktop or laptop computer
A tablet computer
A smartphone
Other
Not sure / Cannot recall
Columns:
Today
On your most recent visit
If you selected other, please tell us more.
How often have you visited HHS.gov?
I am seeing it now for the first time
I visited the site once before today
Visited 2-3 times before
I visit the site Daily
Regularly (at least once a week)
Monthly (1-2 times a month)
Quarterly (3-4 times a year)
Annually (1-2 times a year)
Not sure / Cannot recall
I have not visited HHS.gov
Other - please specify ________________
When was your last visit to HHS.gov?
Today
This week
This month
Within the last 3 months
Within the last 6 months
Within the last year
Longer than a year ago
Not sure / Cannot recall
Have you noticed any recent changes to HHS.gov?
Yes
No
Not sure
Please tell us about the changes you have noticed.
Based on what you have seen, do you feel the site will be easier, about the same, or more difficult to use?
Easier
About the same
More difficult
Please tell us more.
Do you have any comments or suggestions based on what you have seen on the website recently?
Yes
No
Comments:
What is the primary reason you visited HHS.gov?
For work
For personal reasons
For school
Not sure / Cannot recall
Other - please specify
Please tell us more.
What is the primary reason you visited HHS.gov?
For work
For personal reasons
For school
Not sure / Cannot recall
Other - please specify
Please tell us more.
How have you interacted with the U.S. Department of Health & Human Services using HHS.gov? [select all that apply]
I have not interacted previously with HHS.gov
Signed up for Medicare/ Medicaid
Researched health information
Researched insurance
Signed up for insurance
Looked for grant information
Looked for job openings
Looked for business opportunities
Looked for announcements and press materials
Signed up for their emails (Gov. Delivery)
Follow them on social media (Facebook, Twitter, etc.)
Looked for contact information (phone number(s) or email addresses)
Not sure / Cannot recall
Other - please specify
In general, which of the following describes your overall impression of the U.S. Department of Health & Human Services website (HHS.gov)?
Positive
Neutral
Negative
No experience or impression
Please tell us more.
Please rate HHS.gov on the following:
Scale:
Excellent
Very good
Good
Average
Poor
Not sure / Cannot recall
Categories:
Layout/Design [Look and Feel]
Accuracy of the information
Ease of moving around the site (the navigation)
Quality of the information
Quality of the writing
Quality of the images on the site
The amount of information
Search functionality
The ability to help you answer your question or solve your problem
How easy or difficult is it or do you believe it would be to find information on HHS.gov?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Not sure / Cannot recall
Please tell us more.
What
do you like most about HHS.gov?
(Please list up to 3 things)
1.
[Text Box]
2.
[Text Box]
3.
[Text Box]
How
could HHS.gov improve?
(Please list up to 3 ways)
1.
[Text Box]
2.
[Text Box]
3.
[Text Box]
How likely are you to revisit HHs.gov on your own?
Very Likely
Likely
Not sure
Not very likely
Not likely at all
Please tell us more.
How likely are you to recommend HHS.gov to a friend or colleague?
Very Likely
Likely
Not sure
Not very likely
Not likely at all
Please tell us more.
Select three words below that you feel best describe HHS.gov:
Accessible
Authoritative
Busy
Confusing
Consistent
Difficult
Disorganized
Easy
Helpful
Informative
Irrelevant
Negligent
Out of Touch
Professional
Relevant
Secure
Unethical
Unreliable
Unstable
Useful
What other words might you use to describe HHS.gov?
Final comments about HHS.gov:
Thank you for taking time out to participate in our survey. We truly value the information and recommendations you have provided.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0990-0379. The time required to complete this information collection is estimated to average 10 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 336-E, Washington D.C. 20201, Attention: PRA Reports Clearance Officer
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Mayeaux, Rebecca |
| File Modified | 0000-00-00 |
| File Created | 2021-01-25 |