Customer Satisfaction Telephone Survey and Telephone Interview for the Evaluation of the Office on Women's Health (OWH) Helpline/Call Center

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0990-0379 can be found here:

Documents and Forms

Document Name Document Type
0990-0379 OWH Helpline Call Interview Passback. Post Call Int. CC docx.docx Other-interview
0990-0379 OWH Helpline Call Scheduling Passback. CCdoc.doc Other-scheduling
0990-0379 OMB Final Generic Approval OWH Helpline Memo Passback 2 CC (2).docx memo IC Document

Information Collection (IC) Details

IC Title:	Customer Satisfaction Telephone Survey and Telephone Interview for the Evaluation of the Office on Women's Health (OWH) Helpline/Call Center	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-interview			0990-0379 OWH Helpline Call Interview Passback. Post Call Int. CC docx.docx		No		Paper Only
Other-scheduling			0990-0379 OWH Helpline Call Scheduling Passback. CCdoc.doc		No		Paper Only

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 220	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	220	220
Annual IC Time Burden (Hours)	17	17
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
memo	0990-0379 OMB Final Generic Approval OWH Helpline Memo Passback 2 CC (2).docx	07/29/2016

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.