NFIP Customer Experience

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1660-0130 can be found here:

Documents and Forms

Document Name Document Type
Form FEMA Form 519-0-24 NFIP Customer Experience Form and Instruction
FEMA Form 519-0-24 NFIP Customer Experience Survey FEMA Form 519-0-24 DRAFT.pdf Form and Instruction
20151016 Generic Clearance Submission_NFIP_CX_110415.docx Generic Clearance Submission IC Document

Information Collection (IC) Details

IC Title:	NFIP Customer Experience	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	FEMA Form 519-0-24	NFIP Customer Experience Survey	FEMA Form 519-0-24 DRAFT.pdf		Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 2,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	2,000	2,000
Annual IC Time Burden (Hours)	333	333
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Clearance Submission	20151016 Generic Clearance Submission_NFIP_CX_110415.docx	11/12/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.