Consumer Response Intake Form (Web)

Credit Reporting Form Enhancements – 1a

11/25/2013 – Currently, when a consumer
selects either of the these two “Issues,” (blue
arrows) they are presented with the “First Look”
question. (See 1b).
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Consumer Response proposes to remove the
restriction of the “First Look” question by
allowing the consumer to submit a complaint
without first having to file a dispute with the
company.
Additionally, the “First Look” question will be
asked when the consumer selects any of the
5 “Issues.” (see red arrows.)

Credit Reporting Form Enhancements – 1b

“First Look” question.

Credit Reporting Form Enhancements – 1c

Consumer Response
proposes to remove this
pop-up window that
restricts the consumer
from being able to submit
a complaint without first
contacting the company.