Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Revision)

Forms and Documents

Document Name	Status
2434ss35 Justification for nonsubstantive change.docx Justification for No Material/Nonsubstantive Change	2015-06-15
Template Generic Clearance Submission.docx Supplementary Document	2014-11-04
2434ss23 Part B.docx Supporting Statement B	2014-11-04
2434ss23 Part A.docx Supporting Statement A	2014-11-04

IC Document Collections

IC ID	Document Title	Status
221249	Energy Star Other-Other	New
221143	TRI-ME Survey Other-Other	New
220817	P2RIC Survey Other-Other	New
220712	Solar Survey Other-Other	New
220630	Cincinnati Focus Group Other-Other	New
220206	CRW Website Survey Revised Other-Other	New
219533	CRW Website Survey Other-Other	New
219514	OSA Survey Other-Other	New
219219	Envirofacts Other-Other	New
218425	iSHC Survey Other-Other	New
218274	eGrid Other-Other	New
217500	R9 Training Survey Other-Other	New
217284	WEFTEC Survey Other-Other	New
217142	Air Sensor Other-Other	New
217048	TRI Website Other-Other	New
216257	Acquisition 360 Survey Other-Other	Unchanged
215917	Tanks Conference Other-Other	Unchanged
215495	ESML Survey Other-Other	Unchanged
214729	RSEI Survey Other-Other	Unchanged
213868	CDX Help Desk Survey Other-Other	Unchanged
213863	CDX Customer Satisfaction Survey Other-Other	Unchanged

ICR Details

OMB Control No: 2010-0042	ICR Reference No: 201506-2010-001
Status: Historical Active	Previous ICR Reference No: 201408-2010-001
Agency/Subagency: EPA/OP	Agency Tracking No: 2434.35
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Revision)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/16/2015
	Date Received in OIRA: 06/15/2015
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2017	11/30/2017	11/30/2017
Responses	30,000	0	6,000
Time Burden (Hours)	5,000	0	1,500
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 22816	04/24/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 45443	08/05/2014
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 21

IC Title	Form No.	Form Name
Acquisition 360 Survey
TRI Website
RSEI Survey
ESML Survey
Tanks Conference
Air Sensor
WEFTEC Survey
Solar Survey
P2RIC Survey
CRW Website Survey Revised
TRI-ME Survey
CDX Help Desk Survey
eGrid
R9 Training Survey
Cincinnati Focus Group
Energy Star
CDX Customer Satisfaction Survey
iSHC Survey
Envirofacts
OSA Survey
CRW Website Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	6,000	0	0	24,000	0
Annual Time Burden (Hours)	5,000	1,500	0	0	3,500	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The number of responses and hours needs to be increased due to an increase in use of generic information collections. In the original request it estimated 6,000 responses and 1,500 hours. Currently the collection is at 14,510 responses and 1,266 hours.

---

Annual Cost to Federal Government: $18,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/15/2015

---