60-day FRN

[Federal Register Volume 80, Number 11 (Friday, January 16, 2015)]
[Notices]
[Pages 2445-2447]
From the Federal Register Online via the Government Printing Office [www.gpo.gov <http://www.gpo.gov>]
[FR Doc No: 2015-00561]

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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

[Notice: (14-135)]

Notice of Information Collection

AGENCY: National Aeronautics and Space Administration (NASA).

ACTION: Notice of information collection.

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SUMMARY: The National Aeronautics and Space Administration, as part of
its continuing effort to reduce paperwork and respondent burden,
invites the general public to take this opportunity to comment on the
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery '' for approval under the Paperwork Reduction
Act (PRA) (44 U.S.C. 3501 et.

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seq.). This collection was developed as part of a Federal Government-
wide effort to streamline the process for seeking feedback from the
public on service delivery. This notice announces our intent to submit
this collection to OMB for approval and solicits comments on specific
aspects for the proposed information collection.

DATES: Consideration will be given to all comments received within 60
days after the date of this publication.

ADDRESSES: All comments should be addressed to Frances Teel, National
Aeronautics and Space Administration, Code JF000, Washington, DC 20546-
0001, [email protected] <mailto:[email protected]>. Please do not include information of a
confidential nature, such as sensitive personal information or
proprietary information, in your comments.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument(s) and instructions
should be directed to Frances Teel, NASA PRA Clearance Officer, NASA
Headquarters, 300 E Street SW., Mail Code JF0000, Washington, DC 20546
or [email protected] <mailto:[email protected]>.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: This is an active information collection. NASA is
increasing the projected burden hours to engage more members of the
public in discussion groups and focus groups, and increase the number
of qualitative customer satisfaction surveys. The proposed information
collection activity provides a means to garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: Revision of a currently approved collection.
Type of Review: Regular.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local, or Tribal Government.
Average Expected Annual Number of activities: 1,720.
Average number of Respondents per Activity: Variable.
Annual responses: Variable.
Frequency of Response: Variable.
Average minutes per response: Variable.
Burden hours: 142,000.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install and
utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to

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a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information.
All written comments will be available for public inspection at:
Regulations.gov <http://Regulations.gov>.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.

Cheryl E. Parker,
Federal Register Liaison Officer.
[FR Doc. 2015-00561 Filed 1-15-15; 8:45 am]
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