Fast Track Short Form/NASA Ames Research Center(ARC) Office of the Chief Scientist Library Subscription/Database Survey

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 2700-0153)

T ITLE OF INFORMATION COLLECTION: NASA Ames Research Center (ARC) Office of the Chief Scientist Electronic Library Subscription/Database Survey

PURPOSE: The Office of the Chief Scientist at NASA ARC is sponsoring this information collection to gain insight on how individuals at NASA ARC use the electronic library subscription and database services.

Responses will be retained in accordance with NRRS 1/78 General Office Files - D. Information Copies" records retention schedule:

"DESTROY WHEN ONE YEAR OLD OR WHEN NO LONGER NEEDED, WHICHEVER IS SOONER”

DESCRIPTION OF RESPONDENTS: Respondents are individuals who have access to the NASA ARC library.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [x] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [] Other

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name: Jacob Cohen, PhD., Chief Scientist, NASA Ames Research Center [email protected]

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [x] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ x] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [x] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [x] No

BURDEN HOURS

Category of Respondent	No. of Respondents	Participation Time	Burden
Individuals	1200	30 minutes	600
Totals	1200	30 minutes	600

FEDERAL COST: The estimated annual cost to the Federal government is $500.00.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [x] Yes [] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

Respondents are non-federal individuals who use NASA ARC library subscription and database services.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[ x] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [x] No

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