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101
March 13, 2017
Dear Consumer, [WEEK 1 COVER LETTER with HARD COPY SURVEY]
I would like to ask for your help with an important national survey about your views and experiences dealing
with your finances. The survey is sponsored by the Consumer Financial Protection Bureau (CFPB), a Federal
agency created in 2010 to make markets for financial products like mortgages, credit cards, and car loans
work better for consumers like you.
Many households run out of money at one time or another. This survey will help us understand consumer
experiences and decisions when money gets tight. Since people’s experiences can vary widely, please fill out
the survey even if you have not borrowed or run out of money. The information you provide will help shape
federal policies to ensure that everyone is treated fairly and respectfully when they borrow money to make
ends meet.
Your participation is voluntary, and your responses will remain private. We ask that you not identify yourself in
any way when you return your questionnaire in the enclosed postage-paid return envelope. You can also take
the survey online by following the instructions below.
We expect the survey will take 10–20 minutes to complete and have enclosed a small token of appreciation
for your time and help. Thank you in advance for your help with this important survey.
If you have any questions about this survey, please feel free to call (855) 246-9457 or visit
www.consumerfinance.gov/making-ends-meet to learn more.
Respectfully,
David M. Silberman
Associate Director for Research, Markets, and Regulations
Consumer Financial Protection Bureau
To Take the Survey Online
1
Go to www.CFPBMakingEndsMeet.com
2
Log in and enter your unique survey PIN #: <123 456 789>
and 5-digit zip code.
*1234567* 1234567
101
March 13, 2017
Dear Consumer, [WEEK 1 COVER LETTER INVITING TO THE WEB]
I would like to ask for your help with an important national survey about your views and experiences dealing
with your finances. The survey is sponsored by the Consumer Financial Protection Bureau (CFPB), a Federal
agency created in 2010 to make markets for financial products like mortgages, credit cards, and car loans
work better for consumers like you.
Many households run out of money at one time or another. This survey will help us understand consumer
experiences and decisions when money gets tight. Since people’s experiences can vary widely, please fill out
the survey even if you have not borrowed or run out of money. The information you provide will help shape
federal policies to ensure that everyone is treated fairly and respectfully when they borrow money to make
ends meet.
Your participation is voluntary, and your responses will remain private. We ask that you take the survey online
by going to the following webpage: www.CFPBMakingEndsMeet.com. Once on the webpage, please enter your
unique survey pin number, <123 456 789>, and your 5-digit zip code.
We expect the survey will take 10–20 minutes to complete and have enclosed a small token of appreciation
for your time and help. Thank you in advance for your help with this important survey.
If you have any questions about this survey, please feel free to call (855) 246-9457 or visit
www.consumerfinance.gov/making-ends-meet to learn more.
Respectfully,
David M. Silberman
Associate Director for Research, Markets, and Regulations
Consumer Financial Protection Bureau
To Take the Survey Online
1
Go to www.CFPBMakingEndsMeet.com
2
Log in and enter your unique survey PIN #: <123 456 789>
and 5-digit zip code.
March 20, 2017
Dear Consumer, [WEEK 2 REMINDER POSTCARD]
Last week, I sent you a request for help with a national study we are conducting to
better understand consumers’ experiences and decisions when money gets tight.
If you have already responded, thank you for your help. If you have not yet had time to
respond, I hope that you will do so soon.
Your participation will help to ensure that consumers are treated fairly and respectfully
when they borrow money to make ends meet. Since people’s experiences can vary
widely, please fill out the survey even if you have not borrowed or run out of money.
It is important that this survey is only completed by the person named on the enclosed
letter. Your participation is voluntary. Your responses will remain private, so we ask
that you not identify yourself in any way when you complete your questionnaire. You
can take the survey online by following the instructions below.
If you have any questions about this survey, please feel free to call (855) 246-9457 or
visit www.consumerfinance.gov/making-ends-meet to learn more.
Thank you in advance for participating in this study. I look forward to receiving your
questionnaire.
David M. Silberman
Associate Director for Research, Markets, and Regulations
Consumer Financial Protection Bureau
To Take the Survey Online
1
Go to www.CFPBMakingEndsMeet.com
2
Log in and enter your unique survey PIN #: <123 456 789>
and 5-digit zip code.
*1234567* 1234567
101
April 10, 2017
Dear Consumer, [WEEK 5 REMINDER COVER LETTER WITH SECOND HARD COPY SURVEY]
A few weeks ago, I wrote to ask for your help with a study we are conducting to better understand
consumers’ experiences and decisions when money gets tight. To get a complete picture, we need to hear
from all types of consumers from across America. That is why we need your help.
I am writing to you again because of the importance of this study, particularly at this time, when making ends
meet can be a challenge for many people and families.
By completing the survey, you can help us understand the views of consumers like you. A better
understanding of consumers’ experiences will help to ensure that consumers are treated fairly and
respectfully when they borrow money to make ends meet.
We are enclosing another questionnaire and envelope for your convenience and a small token of
appreciation for your time and help. It is important that the person named above completes the survey.
I want to remind you that your participation is voluntary. Your responses will remain private, so we ask that
you not identify yourself in any way when you return your questionnaire in the enclosed postage-paid return
envelope. You can also take the survey online by following the instructions below.
As before, if you have any questions about this survey, please feel free to call (855) 246-9457 or visit
www.consumerfinance.gov/making-ends-meet to learn more.
Thank you in advance for participating in this study. I look forward to receiving your questionnaire.
David M. Silberman
Associate Director for Research, Markets, and Regulations
Consumer Financial Protection Bureau
To Take the Survey Online
1
Go to www.CFPBMakingEndsMeet.com
2
Log in and enter your unique survey PIN #: <123 456 789>
and 5-digit zip code.
*1234567* 1234567
101
April 10, 2017
Dear Consumer, [WEEK 5 REMINDER COVER LETTER WITH FIRST HARD COPY SURVEY]
A few weeks ago, I wrote to ask for your help with a study we are conducting to better understand
consumers’ experiences and decisions when money gets tight. To get a complete picture, we need to hear
from all types of consumers from across America. That is why we need your help.
I am writing to you again because of the importance of this study, particularly at this time, when making ends
meet can be a challenge for many people and families.
By completing the survey, you can help us understand the views of consumers like you. A better
understanding of consumers’ experiences will help to ensure that consumers are treated fairly and
respectfully when they borrow money to make ends meet.
We are enclosing a questionnaire and postage-paid return envelope for your convenience and a small token
of appreciation for your time and help. It is important that the person named above completes the survey.
I want to remind you that your participation is voluntary. Your responses will remain private, so we ask that
you not identify yourself in any way when you return your questionnaire in the enclosed postage-paid return
envelope. You can also take the survey online by following the instructions below.
As before, if you have any questions about this survey, please feel free to call (855) 246-9457 or visit
www.consumerfinance.gov/making-ends-meet to learn more.
Thank you in advance for participating. I look forward to receiving your questionnaire soon.
David M. Silberman
Associate Director for Research, Markets, and Regulations
Consumer Financial Protection Bureau
To Take the Survey Online
1
Go to www.CFPBMakingEndsMeet.com
2
Log in and enter your unique survey PIN #: <123 456 789>
and 5-digit zip code.
April 24, 2017
Dear Consumer, [WEEK 7 REMINDER POST CARD]
The Making Ends Meet Survey about which I first wrote to you in March will be drawing to a
close in the beginning of May. This study will provide critical information by helping us to
better understand your experiences and decisions when money gets tight.
In two weeks, we will begin analysis of all of the responses we have received, and it is
important to us that the survey results reflect your perspective.
Your participation is voluntary. Your responses will remain private, so we ask that you not
identify yourself in any way when complete the questionnaire. It is important that the person
named above completes the survey.
Yours and others’ responses to this survey, taken together, will provide information about
consumers’ experiences that we otherwise would not have. By filling this gap in our
knowledge, the study will help to ensure that consumers are treated fairly and respectfully
when they borrow money to make ends meet.
If you have not yet responded, please do so by 05/08/2016. Please mail the completed survey
in the pre-addressed return envelope. You may complete the survey on the web by following
the instructions below.
If you have any questions about this survey, please feel free to call (855) 246-9457 or visit
www.consumerfinance.gov/making-ends-meet to learn more.
Respectfully,
David M. Silberman
Associate Director for Research, Markets, and Regulations
Consumer Financial Protection Bureau
To Take the Survey Online
1
Go to www.CFPBMakingEndsMeet.com
2
Log in and enter your unique survey PIN #: <123 456 789>
and 5-digit zip code.
| File Type | application/pdf |
| Author | Fulford, Scott (CFPB) |
| File Modified | 2017-01-19 |
| File Created | 2017-01-19 |