Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
OSCUI Consulting Nomination Form Form	New
0188GenericClearance_SS_Part B FINAL.docx Supporting Statement B	2015-07-21
0188GenericClearance_SS_Part A FINAL.docx Supporting Statement A	2015-07-21
Att_Generic[1].docx Supplementary Document	2014-05-19

IC Document Collections

IC ID	Document Title	Status
231270	Webinar and Learning Management Service Feedback Other-Survey	New
229884	Discussion Group: Feedback on Potential Changes to Electronic Loan, Deposit, and Investment Data Collection Other-Discussion Group: CU Script	New
229827	Streamlined CDFI Application Process - 2018 Round Other-Screen Shots - Questionnaire	New
228471	Minority and Women-Owned Business Needs Assessment Survey Other-Survey	New
226994	OSCUI Webinar and Learning Management Service Feedback Other-Customer Satisfaction Survey	New
226805	SE, SSA, and CU League Survey Other-Survey	New
225732	Streamlined CDFI Participation Questionnaire Other-Screen Shots - Questionnaire	New
224550	OSCUI Consulting Nomination Form Form	New
219052	Secure File Transfer Portal Testing Feedback Other-Feedback Questions	New
218043	CUSO Registry Usability Testing	New

ICR Details

OMB Control No: 3133-0188	ICR Reference No: 201507-3133-001
Status: Historical Active	Previous ICR Reference No: 201404-3133-001
Agency/Subagency: NCUA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/26/2015
	Date Received in OIRA: 07/21/2015
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2018	36 Months From Approved	05/31/2017
Responses	297,800	0	22,500
Time Burden (Hours)	42,715	0	2,250
Cost Burden (Dollars)	0	0	0

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our stakeholders' needs, NCUA seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. This collection of information is necessary to enable the Agency to garner stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. It will allow for ongoing, collaborative and actionable communications between the Agency and its stakeholders.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 3255	01/22/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 28305	05/18/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
Streamlined CDFI Application Process - 2018 Round
CUSO Registry Usability Testing
OSCUI Consulting Nomination Form	none	OSCUI Consulting Nomination Form
Discussion Group: Feedback on Potential Changes to Electronic Loan, Deposit, and Investment Data Collection
SE, SSA, and CU League Survey
Streamlined CDFI Participation Questionnaire
Minority and Women-Owned Business Needs Assessment Survey
Secure File Transfer Portal Testing Feedback
OSCUI Webinar and Learning Management Service Feedback
Webinar and Learning Management Service Feedback

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	297,800	22,500	0	275,300	0	0
Annual Time Burden (Hours)	42,715	2,250	0	40,465	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This revision proposes to increase the hours available to obtain feedback on services provided by NCUA offices in addition to the office that was the subject of the generic information collection submission to OMB in 2014. NCUA anticipates that additional offices within NCUA will use a variety of methods to garner qualitative customer and stakeholder feedback, including, but not limited to, web and paper-based surveys or feedback forms, web-based polling or other interactive responses, comment cards, social media, focus groups, small discussion groups, and usability testing. These collections will allow for ongoing, collaborative, and actionable communications between more offices within NCUA and their customers and stakeholders. This will allow additional feedback in more areas to contribute directly to the improvement of program management.

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Annual Cost to Federal Government: $150,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/21/2015

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