OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
08/31/2018
36 Months From Approved
05/31/2017
297,800
0
22,500
42,715
0
2,250
0
0
0
Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our stakeholders' needs, NCUA seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. This collection of information is necessary to enable the Agency to garner stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. It will allow for ongoing, collaborative and actionable communications between the Agency and its stakeholders.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
This revision proposes to increase the hours available to obtain feedback on services provided by NCUA offices in addition to the office that was the subject of the generic information collection submission to OMB in 2014. NCUA anticipates that additional offices within NCUA will use a variety of methods to garner qualitative customer and stakeholder feedback, including, but not limited to, web and paper-based surveys or feedback forms, web-based polling or other interactive responses, comment cards, social media, focus groups, small discussion groups, and usability testing. These collections will allow for ongoing, collaborative, and actionable communications between more offices within NCUA and their customers and stakeholders. This will allow additional feedback in more areas to contribute directly to the improvement of program management.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
OSCUI Consulting Nomination Form
0188GenericClearance_SS_Part B FINAL.docx
Webinar and Learning Management Service Feedback