Crosswalk document

Revisions Crosswalk: OMB___0938-1221__ (07/13/2015)
Issue
#
1.

Page #

Section

Action to be
performed

Changes to the Template

Reason for the Change

17

Question 53

Adjust
question
language and

The question changed to: How likely is it you would
recommend your health plan to a friend or family
member? The scale changed to 0 “Not At All Likely”
to 10 “Extremely Likely.”
Rationale:

Multiple stakeholders
recommended changing the
question and response scale to
allow for calculation of a Net
Promoter Score. We have made
this change. The goal of the Net
Promoter Score is to know the
number of people that promote
the plan and the number that do
not.