Health Insurance Marketplace Consumer Experience Surveys: Enrollee Satisfaction Survey and Marketplace Survey Data Collection (CMS-10488)
Revision of a currently approved collection
No
Regular
09/03/2026
table that charts list comparision
Requested
Previously Approved
36 Months From Approved
09/30/2026
72,000
97,505
36,040
48,872
0
0
Section 1311(c)(4) of the ACA requires the Department of Health and Human Services (HHS) to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of enrollee satisfaction information by the Exchange to allow individuals to easily compare enrollee satisfaction levels between comparable plans. CMS is developing, testing and implementing two surveys, a survey for adult enrollees in QHPs and a survey for health insurance Marketplace consumers. CMS is requesting approval for information collection associated with these surveys.
There are several factors that impact changes to burden and the forecasted burden hours and cost burden for implementing the 2027-2029 QHP Enrollee Survey has been slightly reduced. First, CMS has increased its estimate for the number of reporting units that will be required to administer the survey. In previous Information Collection Reviews, CMS estimated that 325 reporting units would be required to contract with a survey vendor to field the QHP Enrollee Survey. CMS is now estimating that 360 reporting units will be required to administer the QHP Enrollee Survey. This change is based on the trend in the number of reporting units described above in Section A.12. CMS anticipates this trend of increasing number of reporting units required to administer the survey will continue in future administrations (2027 through 2029).
Second, CMS has increased the number of survey vendors applying to become HHS-approved QHP Enrollee Survey vendors. In the previous Information Collection Reviews, CMS estimated that 5 survey vendors would apply. CMS now estimates that 8 vendors will apply due to the increase in number of vendor applications in recent years. However, these two increases are offset by a reduced number of projected completes per reporting unit for the 2027-2029 QHP Enrollee Survey to 200 from 300 for the 2022-2025 administration. As a result of these changes CMS has reduced the three-year burden from 48,872.55 to 36,040.08 hours, a reduction of 12,832.47 burden hours. CMS has also decreased the three-year cost burden from $1,604,164.43 to $1,316,866.37, a reduction of $287,298.06.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Adult Qualified Health Plan Enrollee Experience Survey