On-Line Complaint Form for Service-Related Issues in Air Transportation

Forms and Documents

Document	Type	Status	Availability
PRA_-_OST_-_Online_Complaints_-_Supporting_Statement_2013.doc	Supporting Statement A	Uploaded 2015-08-18	Available
USCODE-2009-title49-subtitleVII.pdf	Supplementary Document	Uploaded 2012-05-11	Available
PRA - OST - OnlineCompliants - PIA - 083104.pdf	Supplementary Document	Uploaded 2012-05-11	Repair queued
PRA - OST - OnlineCompliants - SORN (FR709436) - 022505.pdf	Supplementary Document	Uploaded 2012-05-11	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
217910	On-Line Complaint Form for Service-Related Issues in Air Transportation	Other-Form Name and URL Information	New

ICR Details

OMB Control No: 2105-0568	ICR Reference No: 201508-2105-001
Status: Historical Active	Previous ICR Reference No: 201205-2105-001
Agency/Subagency: DOT/OST	Agency Tracking No:
Title: On-Line Complaint Form for Service-Related Issues in Air Transportation
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/13/2015
	Date Received in OIRA: 08/27/2015
Terms of Clearance: The control number for this collection expired on 3/31/15 and the agency did not submit a new ICR until 8/27/15 which violates the procedures of the PRA. We recommend that the agency review its PRA procedures to ensure ICRs are submitted in accordance with the procedures of the PRA. In addition, the supporting statement was not been updated to reflect the current ICR (the collection is characterized as new, and the response to question 8 reflects a 2011 FR notice). If and when the agency submits a new ICR for this collection, it should update the supporting statement.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2017	36 Months From Approved
Responses	17,308	0	0
Time Burden (Hours)	4,327	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), including its Aviation Consumer Protection Division (ACPD), monitors compliance with and investigates violations of the Department of Transportation's (Department) aviation economic, consumer protection, and civil rights requirements. The ACPD's website has an on-line form by which a consumer can electronically submit a service-related complaint against (or comment about) an airline or other travel-related company that has an air component. The remaining complaints are received by letter, email, and in some cases by telephone. All complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection and civil rights requirements and to determine when enforcement action may be necessary.

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Authorizing Statute(s): US Code: 49 USC Subtitle VII Name of Law: Transportation: Aviation Programs
  

Citations for New Statutory Requirements: US Code: 49 USC Subtitle VII Name of Law: Transportation: Aviation Programs

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 6793	02/06/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 33014	06/10/2015
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
On-Line Complaint Form for Service-Related Issues in Air Transportation

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	17,308	0	0	17,308	0	0
Annual Time Burden (Hours)	4,327	0	0	4,327	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Department's Enforcement Office has broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. Each disability-related complaint must be investigated as required by 49 U.S.C. § 41705. Among other things, the office is responsible for receiving and investigating service-related consumer complaints filed against air carriers. To expedite this process, the office's ACPD has provided the public with an on-line form, available through its website, by which a consumer can electronically file such a complaint against an air carrier using a computer or personal mobile device. Increase in use of the online form is the main reason for the increase in the number of people filing complaints or sending comments.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/27/2015

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