OMB control number

On-Line Complaint Form for Service-Related Issues in Air Transportation

OMB 2105-0568 · DOT/OST.

OMB 2105-0568

The Department of Transportation’s (Department) Office of Aviation Consumer Protection (OACP, formerly the Office of the Assistant General Counsel for Aviation Enforcement and Proceedings) has broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. OACP's website has an online form by which a consumer can voluntarily electronically submit a service-related complaint against (or comment about) an airline and other travel-related companies that have an air component. The remaining complaints are received by letter, email, and in some cases by telephone. All complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection and civil rights requirements and to determine when enforcement action may be necessary.

The latest form for On-Line Complaint Form for Service-Related Issues in Air Transportation expires 2027-08-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Form 2105-0568 Comments (non-complaint) received by OACP Form and Instruction
Form 2105-0568 Complaints received by OACP Form and Instruction
OACP Form Screenshots 062024.docx Supplementary Document
FR 30 day ACERS notice 6 21 24.pdf Supplementary Document
FR 60 day ACERS notice 11 1 23.pdf Supplementary Document
2105-0568 Non-Substantive Change Justification 8 16 23 (002).docx Justification for No Material/Nonsubstantive Change
Air Travel Service Complaint or Comment Form w civil rights check box 8 16 23.docx Supplementary Document
Updated Supporting Statement with new ICRs to S83 6 27 24.docx Supporting Statement A
USCODE-2009-title49-subtitleVII.pdf Supplementary Document
PRA - OST - OnlineCompliants - PIA - 083104.pdf Supplementary Document
PRA - OST - OnlineCompliants - SORN (FR709436) - 022505.pdf Supplementary Document
Estimate of Regulated and Non-Regulated Entities
List of Entities by Type and Estimated number of Accounts
Comments (non-complaint) received by OACP Form and Instruction
Complaints received by OACP Form and Instruction
On-Line Complaint Form for Service-Related Issues in Air Transportation Other-Form Name and URL Information

All Historical Document Collections

202406-2105-004 Approved without change	Revision of a currently approved collection	2024-07-01
202308-2105-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2023-08-18
202201-2105-001 Approved without change	Reinstatement without change of a previously approved collection	2022-03-03
201804-2105-001 Approved without change	Reinstatement without change of a previously approved collection	2018-05-23
201508-2105-001 Approved without change	Reinstatement without change of a previously approved collection	2015-08-27
201205-2105-001 Approved with change	New collection (Request for a new OMB Control Number)	2013-01-29

OMB Details

On-Line Complaint Form for Service-Related Issues in Air Transportation

Federal Enterprise Architecture: Transportation - Air Transportation