MSPB Customer Survey: Mediation Appeals Program (MAP)

MSPB Customer Survey: Mediation Appeals Program (MAP)

Introduction and Instructions

You were recently involved in an appeal filed with MSPB. Our records indicate that you participated
in MSPB's Mediation Appeals Program (MAP) to resolve this case. We would like to get feedback
from you about your experiences with MSPB's MAP program and mediation procedures. Your
responses are confidential and will be reported in aggregate.
Mediation occurs only with the written consent of both parties, and is usually used to resolve initial
appeals in the regional and field offices. MSPB assigns a trained mediator who assists the parties
in resolving the case. The mediation process often, but not always, results in a "Settlement
Agreement" that resolves the appeals and contains the terms agreed to by the parties. If a
settlement agreement is not reached, then the Administrative Judge (or AJ) in the regional or field
office adjudicates the appeal based on the merits of the case and issues a decision to resolve the
appeal. We are interested in your feedback about the MAP program even if the mediation process
did not result in a final settlement agreement.
The survey is voluntary, will take approximately 5-7 minutes to complete, and there is an
opportunity to provide comments. Even though the survey is brief, you can save partial results by
closing the browser, and return to finish the survey by clicking on the URL link in the invitation.
You must be using the same computer to close and return to the survey. Once your responses are
submitted, you will not be able to return to the survey.
Thank you in advance for participating in our survey. Your feedback will help us improve our MAP
program.
Note, participation in the survey is not required to obtain a benefit, and participants should not
respond to the survey unless a valid OMB control number is provided. The OMB Control Number
for this survey is 3124-0012, approval expires 04/30/2019.

MSPB Customer Survey: Mediation Appeals Program (MAP)

General Questions

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* 1. Considering the most recent MSPB appeal in which you were involved, and in which mediation
(MAP) procedures were used, what was your role?
Appellant with representation
Appellant without other representation (Also known as a pro se Appellant)
Appellant Representative (private attorney)
Agency Representative
Agency Authority (for decisions during mediation)
Union Official or Representative
Other (please specify)

MSPB Customer Survey: Mediation Appeals Program (MAP)

Questions about the Trained Mediator Assigned to the Case

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* 2. Please indicate your level of agreement with the following statements about the trained MSPB
mediator assigned to your case.
Strongly Agree

Agree

Neither Agree nor
Disagree

Disagree

Strongly Disagree

The mediator explained
the mediation process
thoroughly
The mediator kept the
process moving along
The mediator
maintained neutrality
(treated both parties
fairly)
The mediator was
professional
The mediator asked
insightful questions
The mediator enhanced
the negotiations
Overall the mediator
demonstrated excellent
mediation skills and
abilities

MSPB Customer Survey: Mediation Appeals Program (MAP)

Questions about the Interactions with MSPB Employees Other than the Mediator

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3. Please indicate your level of agreement with the following statements about your interactions with the
MSPB employees, other than the trained mediator, during the mediation process. (If you did not interact
with other MSPB employees during the meditation process, please answer Not Applicable.)
Strongly Agree

Agree

Neither Agree
nor Disagree

Disagree

Strongly
Disagree

Not Applicable

Other MSPB employees
treated me fairly during
the mediation process
Other MSPB employees
were professional during
the mediation process
Other MSPB employees
were responsive to
inquiries and questions
during the mediation
process

MSPB Customer Survey: Mediation Appeals Program (MAP)

Questions about the MSPB Mediation Appeals Program (MAP)

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* 4. Please indicate your level of agreement with the following statements about MSPB's Mediation Appeals
Program (MAP) or the mediation process.
Strongly Agree

Agree

Neither Agree nor
Disagree

Disagree

Strongly Disagree

The mediation process
helped me understand
the other party's position
The mediation process
helped the other party
understand my position
The time it took to
participate in and
complete the mediation
process was reasonable
The mediation process
helped resolve the
dispute
I would use MSPB's
Mediation Appeals
Program again (even if it
did not result in a final
settlement agreement)
Overall, I am satisfied
with MSPB's Mediation
Appeals Program

MSPB Customer Survey: Mediation Appeals Program (MAP)

Questions about the Outcome of MAP procedures in this case

* 5. Was a final settlement agreement reached in this case?
Yes
No

MSPB Customer Survey: Mediation Appeals Program (MAP)

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Questions about the Outcome of MAP Procedures in this Case

6. How satisfied were you with the final Settlement Agreement?
Very Satisfied
Satisfied
Neither Satisfied or Dissatisfied
Dissatisfied
Vey Dissatisfied

MSPB Customer Survey: Mediation Appeals Program (MAP)

Comments about the Mediation Program or Procedures.

7. Do you have any comments that would improve the Mediation Appeals Program or procedures? (To
preserve your confidentiality, please do not mention your name, your agency or other identifying information
about the case.)

MSPB Customer Survey: Mediation Appeals Program (MAP)

Final Page of the Survey

This is the final page of the survey. If you want to go back and change a response, click P
" rev"
until you reach the question you want to change. Change your response, then click "Next" to go to
the next question you want change, or until you get to this last page. If you are finished with the

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survey, click "Done" to save you responses and exit the survey. Once you click "Done" you will not
be able to return to the survey.

We appreciate your feedback!

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