MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial Appeals

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Introduction and Instructions

Our records indicate you were recently involved in an appeal filed in a regional or field office of the Merit Systems Protection Board
(MSPB). MSPB is interested in your perceptions and experiences with the adjudication process as it relates to this recent initial appeal.
Feedback from customers helps us ensure effective and efficient processing of initial appeals, so we would appreciate your
participation.
The survey is voluntary, takes approximately 4-6 minutes to complete, and there is a section for comments. Your responses are
confidential and results will be reported in aggregate. No data will be reported that could be used to identify specific participants.
Thank you in advance for your participation in this customer survey!
Note, participation in the survey is not required to obtain a benefit, and participants should not respond to the survey unless a valid
OMB control number is provided. The OMB Control Number for this survey is 3124-0012, approval expires 04/30/2019.

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about you

1. How often have you appeared before MSPB prior to this case?
Frequently
Occasionally
Once or Twice
Never

* 2. What best describes your relationship to the appellant?
Private Attorney
Union Representative
Family Member
Other (please specify)

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MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about the Issues Raised in the Case

3. What was the primary issue involved in this case? (Please check the one best response.)
Adverse action related to conduct (removal, suspension, demotion)
Retirement (under CSRA, FERS, or involving FERCCA)
Veterans' issues (Including veteran's preference, VEOA, USERRA)
Performance-based action or acceptable level of competence (WIGI)
Reduction in force or furlough
Termination of probationer or suitability
Retaliation for whistleblowing not related to another action that can be appealed to MSPB (Also known as an Individual right of
action (IRA) appeal)
Other (please specify)

4. What other issues, if any, were related to or influenced the primary issue in this case? (Please select all
that apply, add other if necessary, or select none.)
Retaliation for whistleblowing related to an action appealable to MSPB (Also known as an otherwise appealable action (OAA)
appeal)
Discrimination on any basis prohibited by law
Other type of reprisal prohibited by law (e.g., for past EEO activity, a previous grievance, or political activity, etc.)
Violation of other prohibited personnel practices (PPPs)
None
Other (please specify)

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about your experience with the initial appeals process

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5. Please indicate your level of agreement with each of the following statements about your interaction with
the MSPB administrative judge (AJ) assigned to your case.
Strongly Agree

Agree

Neither Agree nor
Disagree

Disagree

Strongly Disagree

The administrative judge
treated me fairly
The administrative judge
was professional
The administrative judge
was responsive to
inquiries and questions

6. Please indicate your level of agreement with the following statements about your interaction with other
MSPB employees beyond the AJ. (If you did not interact with other MSPB employees, please Select Not
Applicable.)
Strongly Agree

Agree

Neither Agree
nor Disagree

Disagree

Strongly
Disagree

Not Applicable

Other MSPB employees
treated me fairly
Other MSPB employees
were professional
Other MSPB employees
were responsive to
inquiries and questions

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about your experience with the initial appeals process

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* 7. Please indicate your level of agreement with each of the following statements about the initial appeals
process. (If a hearing was not conducted, please mark Not Applicable/Don't Know to that question.)
Strongly Agree

Agree

Neither Agree
nor Disagree

Disagree

Strongly
Disagree

Not Applicable /
Don't Know

MSPB’s procedures
were easy to understand
MSPB’s procedures
were easy to follow
MSPB applied discovery
rules fairly
I was satisfied with the
way the hearing was
conducted
I was satisfied with the
way the appeals process
was administered
The ability to appeal to
MSPB adds value to the
Federal Government's
merit-based system of
employment

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about your experience with the initial appeals process

* 8. Please indicate your level of agreement with each of the following statements about timeliness. (If there
were no additional procedural requirements, or if you are not sure, please mark Not Applicable/Don't Know.)

Strongly Agree

Agree

Neither Agree
nor Disagree

Disagree

Strongly
Disagree

Not
Applicable/Don't
Know

The time in which to file
the appeal was
reasonable
The time to meet
additional procedural
requirements was
reasonable
The time allotted for
discovery was sufficient
The time it took to
process the appeal was
reasonable

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MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about the Resolution of the Case

* 9. How was this case resolved?
A decision issued by the AJ following adjudication on the merits
The case was settled
The case was dismissed
Other (please specify)

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Questions about the Initial Decision

10. Please indicate your level of agreement with each of the following statements about the initial decision.
Strongly Agree

Agree

Neither Agree
nor Disagree

Disagree

Strongly
Disagree

Don't Know

MSPB's initial decision
was clear and wellwritten
MSPB's initial decision
was fair
MSPB's initial decision
reasonably applied the
law
I understood the
decision, even though I
might not agree with it
I was satisfied with
MSPB’s initial decision

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals

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Additional Comments

11. Do you have any additional comments on improving the initial appeals process? (To protect your
confidentiality, please do not include your name, your agency, or other identifying information about the
case.)

MSPB Customer Satisfaction Survey: Appellant Representatives Involved in Initial
Appeals
Last Page of the Survey

If you wish to change a response, click "Prev" to return to the question you want to change. Change
your answer, then click "Next" button to move forward in the survey. If you are finished with the
survey, click "Done" to exit the survey and save your responses. Once you click "Done" you will
not be able to return to the survey or change your responses.

We Appreciate your feedback!

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