Non-sub Change Memo

Non Substantive Change Memo 2900-0712.docx

Nation-wide Customer Satisfaction Surveys (Survey of Healthcare Experiences of Patients (SHEP)

Non-sub Change Memo

OMB: 2900-0712

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Department of
Veterans Affairs

Memorandum

Date:


November 25, 2015


From:

VHA PRA Compliance Liaison (10B4)


Subject:

Non Substantive Change for OMB Control # 2900-0712


To:

VA Desk Officer, Office of Management & Budget (OMB)


Cc:

VA Clearance Officer, Crystal Rennie (OI&T- 005R1B)



1. See the following new, updated, and additional information for OMB Control # 2900-0712:

A: Updates:

  • The Clinician & Group 3.0 (CG3,0) survey will be added to the clearance. CG3.0 is the core of the approved PCMH survey.

  • Slight question changes have been made to the PCMH survey

    • The question look-back has changed from 12 to 6 months

    • In the “Access” section, “phoned” was replaced with “contacted”

    • One question added regarding prescription medication

  • The SHEP Inpatient long form will no longer be in the field.

  • The PCMH SHEP long form will be used in lieu of the Outpatient long form.

  • Supporting Statements A and B were updated in accordance with OMB guidance.

B: Supplementary Documents: Data collection materials provided for CG3.0


C New Information: Data collection in Specialty Care population.



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