Form MCSA-5845 Information Technology Services Portal Customer Satisfac

Form MCSA-5845 (Revised: 10/25/2012)

OMB No. 2126-0042

Expiration Date:

Public Burden Statement
A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of
the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2126-0042. Public reporting for this collection
of information is estimated to be approximately 5 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. All
responses to this collection of information are mandatory. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to:
Information Collection Clearance Officer, Federal Motor Carrier Safety Administration, MC-RRA, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.

Information Technology Services
Portal Customer Satisfaction Assessment

U.S. Department of Transportation
Federal Motor Carrier
Safety Administration

Poor

Needs
Improvement

Average

Very Good

Excellent

1. How would you rate the FMCSA Information Technology applications (e.g.,
MCMIS, EMIS, L&I, etc.) in terms of general satisfaction?
2. What is your general level of satisfaction overall (speed/courtesy/resolution)
after an issue has been resolved by tech support?
3. How do you find the processes/tools (e.g., eReqs, feedback link) for addressing Modification Requests (enhancements, changes to a system, defects) in a
timely manner? (Additional comments can be addressed in question 7 below.)
4. How would you rate the FMCSA applications in terms of ease of use and
presentation of information?
5. How would you rate the accuracy and completeness of the data you access
through FMCSA applications?
6. Do you find the communications (CIO Bulletin, system outage notices, release
notices, etc.) from the Information Technology office useful?
7. What comments or ideas do you have to make the FMCSA Applications
better in the future? (While answering this question, keep in mind the following topics:
gaps that IT modernization can help resolve; new functional components that do not exist
currently and may be required in the future; suggestions to resolve data quality and data
integrity issues; other ways FMCSA's efforts in IT modernization could help you in your work.
By answering this survey you are providing general suggestions. Specific modification
requests to existing systems can be made by enforcement users with the eReqs tool. Nonenforcement users can provide feedback by using the link at the bottom of the Portal page.

(Attach additional sheets if necessary)

8. Which of the following functionalities have you used during this FMCSA Portal session? (Check all that apply)
a) Selecting Carriers for Safety Audits
e) Accessing L&I
h) Accessing Motor Carrier Inspection Data
b) Selecting Carriers for Compliance Reviews

f ) Accessing DataQs (i.e., Data Queries)

i) Managing Access Rights

c) Accessing MCMIS

g) Accessing Motor Carrier Crash Data

j) Accessing Account Rights Requesting an Account

d) Accessing EMIS
9. Provide an example of a required functionality which may not have been
captured adequately.

(Attach additional sheets if necessary)
Poor

Needs
Improvement

Average

Very Good

Excellent

10. How would you rank the timeliness/responsiveness of the Portal to display
results when you navigate on the Portal?
11. Provide an example of a Portal page which is consistently slow and has
significant impact on your productivity.

(Attach additional sheets if necessary)
12. Employer status. (Check only one)
FMCSA

Owner-Operator

Cargo Tank Facility

Insurance Company

Other Federal Agency

Motor Carrier (1 vehicle)

Shipper

Process Agent

State Police/Highway Patrol

Motor Carrier (2-10 vehicles)

Freight Broker

Other (specify below)

State Department of Motor Vehicles

Motor Carrier (11-100 vehicles)

Freight Forwarder

Other State Agency

Motor Carrier (over 100 vehicles)

13. What is your state/province?

14. Do you have any further comments?

(Attach additional sheets if necessary)