Request for Technical Support - Help Request Form

Forms and Documents

Document	Type	Status	Availability
Supporting Statement OMB 3060-1042 (2015) (3).doc	Supporting Statement A	Uploaded 2016-02-10	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
42548	Request for Technical Support - Help Request Form	Other-Electronic screen shots	Modified
194128	Request for Technical Support - Help Request Form	Other-screen shots	Modified

ICR Details

OMB Control No: 3060-1042	ICR Reference No: 201602-3060-005
Status: Historical Active	Previous ICR Reference No: 201302-3060-003
Agency/Subagency: FCC	Agency Tracking No: WTB
Title: Request for Technical Support - Help Request Form
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/21/2016
	Date Received in OIRA: 02/10/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2019	36 Months From Approved	04/30/2016
Responses	36,300	0	36,300
Time Burden (Hours)	5,082	0	4,840
Cost Burden (Dollars)	609,840	0	387,200

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Abstract: This information collection will be used by the public for submitting electronic support requests in using Wireless Telecommunications Bureau (WTB) processes and computer applications. This includes issues, problems, and questions about using software used for licensing, applying for licenses, participate in Auctions for spectrum, and maintaining license information. This form will be submitted in lieu of free form email requests for support and will facilitate expedited processing of these requests by staff, resulting in a faster turn around for responses and correct answers.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 76981	12/11/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 7098	02/10/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Request for Technical Support - Help Request Form
Request for Technical Support - Help Request Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	36,300	36,300	0	0	0	0
Annual Time Burden (Hours)	5,082	4,840	0	0	242	0
Annual Cost Burden (Dollars)	609,840	387,200	0	0	222,640	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There are no program changes to this collection. There are adjustments of 242 to the annual burden hours which are due to the Commission recalculating the burden for this collection. There are also adjustments to the annual cost of $222,640. These adjustments/increases are due to an increases in the hourly rate for outside attorneys (from $200/hour to $300/hour).

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Annual Cost to Federal Government: $18,520

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/10/2016

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