Supporting Statement A_Attach #2--ASMB Letters

Federal Housing Finance Agency

Consumer Financial Protection Bureau

400 7th Street, SW
Washington, D.C. 20219
www.FHFA.gov

1700 G Street, NW
Washington, D.C. 20552
www.CFPB.gov

Para leer esta carta en Español por favor vea el dorso.

We are writing to ask for your help.
Over the last several years the U.S. economy has gone through some dramatic changes that have affected
property values and mortgage practices. Some mortgage borrowers found this to be a challenging time. Personal
situations change often affecting one’s ability to repay their loan. With your help we will better understand how
home mortgage issues have affected you as part of this national effort to improve the availability and use of
mortgages to purchase homes.
Our agencies are working together on this study because of our keen interests in learning how to improve
people’s access to and the effective use of home financing.
The Federal Housing Finance Agency was created in 2008 as the government regulator of Fannie Mae and
Freddie Mac to oversee and ensure the safety of the U.S. housing finance system; and
The Consumer Financial Protection Bureau was created in 2010 to ensure that all consumers have access
to markets for consumer financial products and services and that markets for consumer financial products
and services are fair, transparent, and competitive.
Your help is critical to the success of this effort. You are not asked for any identifying information, so please do
not identify yourself in anyway when you return your questionnaire. This survey is voluntary. The code numbers
on the survey are there to aid in processing and keep track of returned surveys. No names or other identifying
information is ever included in the data.
To ensure your survey is returned to us, please use the postage-paid return envelope enclosed. If you prefer,
you can complete this survey online, instead of mailing back the paper survey:
1. Go to www.xxxxsurvey.com
2. Enter your unique survey PIN #: 123 456 789
Some people find this an easier way to respond and it allows us to summarize the results more quickly.
We expect the survey to take about 20 minutes to complete and have enclosed a small token of appreciation for
your time and help. If you have any questions about this study, please feel free to call toll free XXX-XXX-XXXX to
learn more.
Respectfully,
Sandra Thompson
Deputy Director of Housing, Mission, and Goals
Federal Housing Finance Agency

David M. Silberman
Associate Director for Research, Markets, and Regulation
Consumer Financial Protection Bureau

www.FHFA.gov

www.CFPB.gov

Para leer esta carta en Español por favor vea el dorso.

We are writing to ask for your help.
Over the last several years the U.S. economy has gone through some dramatic changes that have affected
property values and mortgage practices. Some mortgage borrowers found this to be a challenging time. Personal
situations change often affecting one’s ability to repay their loan. With your help we will better understand how
home mortgage issues have affected you as part of this national effort to improve the availability and use of
mortgages to purchase homes.
Our agencies are working together on this study because of our keen interests in learning how to improve
people’s access to and the effective use of home financing.
The Federal Housing Finance Agency was created in 2008 as the government regulator of Fannie Mae and
Freddie Mac to oversee and ensure the safety of the U.S. housing finance system; and
The Consumer Financial Protection Bureau was created in 2010 to ensure that all consumers have access
to markets for consumer financial products and services and that markets for consumer financial products
and services are fair, transparent, and competitive.
Your help is critical to the success of this effort. You are not asked for any identifying information, so please do
not identify yourself in anyway when you return your questionnaire. This survey is voluntary. The code numbers
on the survey are there to aid in processing and keep track of returned surveys. No names or other identifying
information is ever included in the data. To ensure your survey is returned to us, please use the postage-paid
return envelope enclosed.
To ensure your survey is returned to us, please use the postage-paid return envelope enclosed. If you prefer,
you can complete this survey online, instead of mailing back the paper survey:
1. Go to www.xxxxsurvey.com
2. Enter your unique survey PIN #: 123 456 789
Some people find this an easier way to respond and it allows us to summarize the results more quickly.
We expect the survey to take about 20 minutes to complete and have enclosed a small token of appreciation for
your time and help. If you have any questions about this study, please feel free to call toll free XXX-XXX-XXXX to
learn more.
Respectfully,
Sandra Thompson
Deputy Director of Housing, Mission, and Goals
Federal Housing Finance Agency

David M. Silberman
Associate Director for Research, Markets, and Regulation
Consumer Financial Protection Bureau

Para leer esta carta en Español por favor vea el dorso.

Last week we sent you a request to help with a study we are conducting to better understand the experiences of
mortgage borrowers like you.
Whether or not you found the last few years to be a challenging, your experience is very important to us. The
results from this study are particularly important in helping us better understand how home mortgage issues
have affected you as part of our national effort to improve the availability and use of mortgages to purchase
homes.
If you have already responded, thank you for your help. We really appreciate it. If you have not yet had time to
respond, we hope that you will do it soon.
To ensure your survey is returned to us, please use the postage-paid return envelope enclosed. If you prefer,
you can complete this survey online, instead of mailing back the paper survey:
1. Go to www.xxxxsurvey.com
2. Enter your unique survey PIN #: 123 456 789
Some people find this an easier way to respond and it allows us to summarize the results more quickly.

The survey should take about 20 minutes to complete. If you have questions about the study, please feel
free to call toll free XXX-XXX-XXXX to learn more.
We look forward to receiving your questionnaire.

Sandra Thompson
Deputy Director of Housing, Mission, and Goals
Federal Housing Finance Agency
www.FHFA.gov

David M. Silberman
Associate Director for Research, Markets, and
Regulation
Consumer Financial Protection Bureau
www.CFPB.gov

Para leer esta carta en Español por favor vea el dorso.

A few weeks ago, we wrote to ask for your help with a study we are conducting to better understand the
experiences of mortgage borrowers today.
We are writing to you again because of the importance of this study, when there is much national concern about
the difficulties many mortgage borrowers have faced over the last few years. Your experience is very important
in helping us better understand how home mortgage issues have affected you as part of our national effort to
improve the availability and use of mortgages to purchase homes.
Enclosed is another questionnaire and envelope for your convenience and a small token of appreciation for your
time and help. The survey should take about 20 minutes to complete. If you have any questions please call toll
free XXX-XXX-XXXX for more information.
To ensure your survey is returned to us, please use the postage-paid return envelope enclosed. If you prefer,
you can complete this survey online, instead of mailing back the paper survey:
1. Go to www.xxxxsurvey.com
2. Enter your unique survey PIN #: 123 456 789
Some people find this an easier way to respond and it allows us to summarize the results more quickly.
You are not asked for any identifying information, so please do not identify yourself in anyway when you return
your questionnaire. This survey is voluntary. The code numbers on the survey are there to aid in processing and
keep track of returned surveys. No names or other identifying information is ever included in the data. To ensure
your survey is returned to us, please use the postage-paid return envelope enclosed.
Thank you in advance for considering our request. We look forward to receiving your questionnaire.

Sandra Thompson
Deputy Director of Housing, Mission, and Goals
Federal Housing Finance Agency
www.FHFA.gov

David M. Silberman
Associate Director for Research, Markets, and
Regulation
Consumer Financial Protection Bureau
www.CFPB.gov

Para leer esta carta en Español por favor vea el dorso.

The research study about which I first wrote to you in will be drawing to a close this month.
We will start the analysis of all of the responses we have received in two weeks. The results from this study are
particularly important in helping us better understand how home mortgage issues have affected you as part of
our national effort to improve the availability and use of home mortgages.
If you have not responded please do so by .
If you no longer have the paper copy, you can complete this survey online:
1. Go to www.xxxxsurvey.com
2. Enter your unique survey PIN #: 123 456 789

The survey should take about 20 minutes to complete. Thank you for considering our request.
We look forward to receiving your questionnaire.

Sandra Thompson
Deputy Director of Housing, Mission, and Goals
Federal Housing Finance Agency
www.FHFA.gov

David M. Silberman
Associate Director for Research, Markets, and
Regulation
Consumer Financial Protection Bureau
www.CFPB.gov