Cognitive Interview Protocol for Satisfaction Construct
Draft: June 22, 2016
Last revision: July 10, 2016
Normally, when you say, “I am satisfied with something,” what do you actually mean? (follow up with WHY)
If “you are NOT satisfied with something,” what do you actually mean? (follow up with WHY)
After you complete a survey, what would make you to say “I am satisfied with completing this survey?” (follow up with WHY)
Based on today’s experience, list THREE things that make you feel satisfied with completing this survey?
After you complete a survey, what would make you to say “I am dissatisfied with completing this survey?” (follow up with WHY)
Based on today’s experience, list THREE things that make you feel dissatisfied with completing this survey?
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Elizabeth May Nichols (CENSUS/CSM FED) |
| File Modified | 0000-00-00 |
| File Created | 2021-01-23 |