Field Operations Directorate Focus Group on Customer Satisfaction

Collection of Qualitative Feedback through Focus Groups

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1615-0126 can be found here:

Documents and Forms

Document Name Document Type
Focus Group Interview Questions.docx Other-Focus Group Interview Question
FOD Survey for Focus Group.docx Other-Survey for Focus Group
Mini-Supporting Statement.docx Mini-Supporting Statement FOD Focus Group IC Document
Cover Sheet-Survey for Focus Group.docx Cover Sheet for Focus Group IC Document
OBSERVATION PROTOCOL.docx Observation Protocol IC Document

Information Collection (IC) Details

IC Title:	Field Operations Directorate Focus Group on Customer Satisfaction	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Focus Group Interview Questions			Focus Group Interview Questions.docx		No		Paper Only
Other-Survey for Focus Group			FOD Survey for Focus Group.docx		No		Paper Only

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 100	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	100	100
Annual IC Time Burden (Hours)	75	75
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Mini-Supporting Statement FOD Focus Group	Mini-Supporting Statement.docx	09/08/2016
Cover Sheet for Focus Group	Cover Sheet-Survey for Focus Group.docx	09/08/2016
Observation Protocol	OBSERVATION PROTOCOL.docx	09/08/2016

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.