Internet Requestors

Version Number	Date	Content Revisions	Revised by
(Draft)	11/04/2015	Initial Version	Kirk Crawford and Lester Jones
(Draft)	12/03/2015	Globally changed “reset” to “update” cell phone number. Returned OTP verification container to Account Summary screen. Removed buttons from Account Summary screen, prior to OTP verification, for LOA3 phone scenarios. Changed “Verify Address” button labels to “Next”. Removed unnecessary screens. Changed wording to de-couple phone verification from extra security. Added pages for unhappy paths of address verification (i.e,. verification failed, user declines ISP verification). Changed button text change from “Done” to “Yes, Remove Extra Security” (Remove Extra Security) Added new confirmation message (LOA2 Account Summary Page – Post LOA3 Degrade)	Kirk Crawford, Lester Jones, Lauren Agro
(Draft)	12/04/2015	Removed notices Added screen shots of Account Summary for LOA3 on Phone after text code verification.	Beth Hanst
(Draft)	12/07/2015	Removed Done buttons from S1-P5 and S1-P12. Added “clean” screen shots of Account Summary for LOA3 on Phone after text code verification.	Beth Hanst
(Draft)	12/17/2015	Added screenshots of new Account Summary pages for an LOA2 account with a phone number change pending and/or not cell phone not enabled Global text change for “update” to “reset” Global removal of fraud prevention wording Removed screens S1-P6, S1-P8, and S5-P3. Modified address verification pathing to reflect RCS Val. Mofified verbiage spoken to customer to reflect RCS Val.	Kirk Crawford
(Draft)	12/23/2015	Removed old annotation for S1-P3 pg. 13	Kirk Crawford
(Draft)	01/12/2016	Added “Change Cell Phone Number” button to the Account Summary page for LOA2, Change Pending (In-person and phone). Added screens S1-P1 and S1-P6, to support LOA2 In-Person scenario as documented in the BPD.	Kirk Crawford
(Draft)	01/19/2016	Changed text on S1-P12 and S5-P4 from “verified” to “verifies”	Kirk Crawford
1.0	03/02/2016	Changed language on screens YWES, AXSEAC, AXSNEV, and EXTOS (pages 39-42), per the sponsor’s request. Please note these screens were not included in the previous versions of the screen package.	Beth Hanst
1.1	04/08/2016	Added “print receipt” button to S1-P6 (Customer-Provided Address Does Not Match ID (LOA2) ) and S1-P7 (Decline or Fail External Verification (LOA3))	Kirk Crawford
1.2 (Final)	4/21/2016	Modified Customer Internet Screens and Sample Notices containers on User Search screen and Account Summary screen.	Beth Hanst

Scenario 1: Update (Reset) Cell Phone Number (BPD Section 2.3.2.2)

1.1 LOA2 in Person

User Search

Shape3 Shape2 Shape1

Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Added new descriptive text: “a cell phone that can receive text messages”

Account Summary (LOA2) _InPerson

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA2) _InPerson (Change Pending)

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Added “Change Cell Phone Number” button. (1/12/2016)

Added “Change Pending” for LOA2 in person account with a pending cell phone number change.

Account Summary (LOA2) _InPerson (Not Registered)

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Added “Cell Phone is not registered” for LOA2 in person account with no cell phone registered.

Account Summary (LOA2)_OnPhone (Change Pending)

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Added “Change Cell Phone Number” button. (1/12/2016)

Added “Change Pending” for LOA2 on phone account with no cell phone registered.

Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA2)_OnPhone (Not Registered)

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Added “Cell Phone is not registered” for LOA2 on phone account with no cell phone registered.

S1-P1 Verify Address Verification (LOA2)

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Screen added on 1/12/2016.

S1-P2 Update Code Print Confirmation (LOA2)

Displayed if customer-provided address matches customer’s ID.

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Changed from “Update” to “Change” [GLOBAL]

Changed “Update Code Letter” to “Reset Code Letter” [GLOBAL]

New text: Reset Code [GLOBAL]

Change of text from “The letter…” to “The reset code letter” [GLOBAL]

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Reprint button is now primary…with done button being secondary

S1-P6 Customer-Provided Address Does Not Match ID

Displayed if customer-provided address does not match address on customer’s ID.

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Screen added on 1/12/2016.

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Revised button order and style 4/8/2016

Added Print Receipt button 4/8/2016

1.2 LOA3 in Person

Account Summary (LOA3)_InPerson

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

S1-P3 Verify Address Verification (LOA3)

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Spacing reduced

S1-P4 Verify Address Verification Confirm YY NY

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New text: “Reset code” to be consistent with other screens [GLOBAL]

Reprint button is primary, and done is secondary

Text change from “Update” to “Change”

S1-P5 Cannot Verify Address Internal (LOA3) YN NN

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Fraud text removed [GLOBAL]

S1-P7 Decline or Fail External Verification (LOA3)

Shape49 Shape48 Shape47 Shape46

Revised button order and style 4/8/2016

Added Print Receipt button 4/8/2016

Text change: From “update” to “change”

1.3 LOA2 or LOA3 on Phone

Account Summary (LOA2)_OnPhone

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA3 on Phone) Before Send Text Message Selected

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA3 on Phone) After Send Text Message Selected

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA3 on Phone) After Text Code Verification

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Text Code Verification container is hidden again. Account Summary container now contains buttons for available functionality.

Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

S1-P10 Verify Address Verification (LOA2 & LOA3)

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Text change: from “update” to “change”

S1-P11 Verify Address Verification Confirm (LOA2 & LOA3) YY NY

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“Mail” text inserted

S1-P12 Cannot Verify Address Internal (LOA2 & LOA3) YN NN

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Change from “verified” to “verifies” 1/19/16

Fraud text removed

S1-P14 Fail External Verification (LOA2 & LOA3)

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“Update” changed to “Change”

Text added for going to the local SSA office

S1-P15 No to External Verification (LOA2 & LOA3)

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From “update” to “change”. Added 2^nd sentence. Removed “If you recently moved…later.”

2. De-Elevate Account (BPD Section 2.5.2)

2.1 LOA3 in Person

Account Summary (LOA3)_InPerson

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

S5-P1 - Remove Extra Security: Confirmation (LOA3)

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Wording updated to reflect MFA changes

Button updated to reflect RCS Val

S5-P9 - (Remove Extra Security Confirmation) Account Summary (LOA3)

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

2.2 LOA3 on Phone – Before Send Text Message Selected

Account Summary (LOA3)_OnPhone

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA3 on Phone) After Send Text Message Selected

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

Account Summary (LOA3 on Phone) After Text Code Verification

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

S5-P2 - Verify Address Verification (LOA3)

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Container heading updated to reflect RCS Val

S5-P4 - Cannot Verify Address Internal (LOA3)

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Change text from “verified” to “verifies”

Yellow container removed.

Fraud message removed.

S5-P6 - Fail External Verification (LOA3)

Shape87 Shape88 Shape86 Shape85

Added 2^nd and 3^rd sentences to reflect RCS Val. Removed “If you recently moved…later.”

Added sentence to reflect RCS Val.

S5-P5 - No to External Verification (LOA3)

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Added sentence to reflect RCS Val.

Added 2^nd and 3^rd sentences to reflect RCS Val. Removed “If you recently moved…later.”

S5-P7 - (Remove Extra Security Confirmation) Account Summary (LOA3)

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Modified Customer Internet Screens and Sample Notices containers on 4/20/2016.

3.0 Miscellaneous Screen Changes

3.1 Screen YWES – Add Extra Security Immediately After Creating Account

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Changed language on 3/2/2016.

3.2 Screen AXSEAC – Add Extra Security to Existing Account

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Changed language on 3/2/2016.

3.3 Screen AXSNEV – Cannot Verify Address Internally

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Removed wording about fraud prevention services on 3/2/2016.

3.4 Screen EXTOS – Cannot Verify Address Internally

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Removed wording about fraud prevention services on 3/2/2016.

File Type	application/vnd.openxmlformats-officedocument.wordprocessingml.document
File Title	Screen Shots for eAccess MFA RCS v1.2
Author	[Your Name]
File Modified	0000-00-00
File Created	2021-01-23