GENERIC CLEARANCE OF CUSTOMER SATISFACTION SURVEYS

Forms and Documents

Document	Type	Status	Availability
Form MA-1078A Cruise Vessel Security and Safety Act (CSSVA) Surveys	Form and Instruction	New	Available
Supporting Statement Part A.docx	Supporting Statement A	Uploaded 2016-09-19	Repair queued
30-DayFRN.pdf	Supplementary Document	Uploaded 2016-09-16	Available
60-day FRN.pdf	Supplementary Document	Uploaded 2016-09-16	Available
Supporting Statement Part B.docx	Supporting Statement B	Uploaded 2013-09-04	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
228492	Cruise Vessel Security and Safety Act (CSSVA) Surveys	Form and Instruction	New

ICR Details

OMB Control No: 2133-0546	ICR Reference No: 201609-2133-001
Status: Historical Active	Previous ICR Reference No: 201309-2133-003
Agency/Subagency: DOT/MARAD	Agency Tracking No: 2133-0546
Title: GENERIC CLEARANCE OF CUSTOMER SATISFACTION SURVEYS
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/10/2017
	Date Received in OIRA: 09/22/2016
Terms of Clearance: As stated in the Supporting Statement: Program offices will submit a generic information collection that shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rates, justification for incentives and estimated burden. Surveys that have the potential to influence policy will not be considered under this generic clearance.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2020	36 Months From Approved	03/31/2017
Responses	17,700	0	5,800
Time Burden (Hours)	5,274	0	4,674
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to enable MARAD to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 35440	06/02/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 60119	08/31/2016
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Cruise Vessel Security and Safety Act (CSSVA) Surveys	MA-1078B, MA-1078C, MA-1078A	MARAD CVSSA Customer Program Survey ,   CVSSA Continuous Improvement Survey ,   CVSSA Training Provider Lessons Learned Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	17,700	5,800	0	11,900	0	0
Annual Time Burden (Hours)	5,274	4,674	0	600	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in the number of responses and burden hours is due to the additional estimated 100 responses added to the surveys for Listening Sessions which increased the annual number of responses to 5900 and annual burden hours to 1758. Note: The total number of responses and burden hours requested is for the 3 year period.

---

Annual Cost to Federal Government: $15,935

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/22/2016

---