Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.

ICR 201610-1660-002

OMB: 1660-0102

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Modified
Justification for No Material/Nonsubstantive Change
2016-10-17
Supporting Statement B
2014-03-06
Supporting Statement A
2014-03-06
Supplementary Document
2007-09-24
Supplementary Document
2007-09-24
Supplementary Document
2007-06-13
ICR Details
1660-0102 201610-1660-002
Historical Active 201402-1660-010
DHS/FEMA
Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 02/06/2017
Retrieve Notice of Action (NOA) 10/25/2016
  Inventory as of this Action Requested Previously Approved
09/30/2017 09/30/2017 09/30/2017
9,441 0 9,441
2,360 0 2,360
0 0 0

FEMA Housing Inspection Services contracts inspectors to assess dwelling damage and verify personal information of applicants for FEMA disaster assistance in federally declared disasters areas. Because FEMA needs to evaluate the inspectors’ performance, FEMA conducts surveys to measure the satisfaction level of the applicants with their inspection experience. FEMA Inspection Services Managers and Task Monitors generally use the survey results to gauge and make improvements to disaster services that increase customer satisfaction and program effectiveness. The information is shared with Regional staff specific to the federal declaration for which the survey is conducted.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  78 FR 73871 12/09/2013
79 FR 12700 03/06/2014
No

1
IC Title Form No. Form Name
Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey FEMA Form 007-0-1S , FEMA Form 007-0-1 Spanis version Customer Satisfaction Survey (Inspections) ,   Customer Satisfaction Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 9,441 9,441 0 0 0 0
Annual Time Burden (Hours) 2,360 2,360 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The adjustment decrease is based on the average number of disasters that occurred during FY 2011 and 2012 that resulted in housing inspections and that was averaged to be 31. The response rate used to slightly less based on tabulated results. It decreased minimally by 1.4% form 32.4% to 31%.

$241,769
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Millicent Brown 202 646-2814 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/25/2016


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